Duty Manager / Housekeeping

Recruiter:

Bright Search Recruitment (Pty) Ltd

Job Ref:

JHB002680/BP

Date posted:

Monday, March 30, 2026

Location:

Hoedspruit, South Africa

SUMMARY:
Key responsibilities include:

Take full responsibility for the running of the Housekeeping Division including the following:
Housekeeping & Rooms Division:
- To maintain high standards of cleanliness and attention to detail in guest accommodation – expect what you inspect – guest’s rooms to be checked daily;
- To maintain high standard of cleanliness and attention to detail in all guest areas;
- Maintenance service requirements are recorded and reported immediately to the Maintenance Assistant;
- Pest Control;
Laundry:
- To supervise and control the laundry operation in accordance with established methods;
- Ensure the guest laundry is collected, washed carefully and returned;
- Daily Lodge laundry;
- Daily staff laundry;
Housekeeping Budget, Purchasing & Control:
- Control housekeeping expenditure;
- Purchasing and price control to enable stock counts to be calculated at current prices;
- Monitor stock control systems of personal bars in guest’s rooms, linen, guest’s amenities and cleaning materials;
- Monthly stocktake of personal bars in guest’s rooms, housekeeping consumables and linen;
- Price updates, GRV’s and Budget control;
Management of the Housekeeping Team.
- Inspire, stimulate and lead the team;
- Develop your teams and individuals;
- Ensure the right people are in the right positions;
- Ensure your team is guest focused;
- Recognise great guest feedback and deal with negative guest feedback constructively;
- All staff to be trained in their areas of responsibility and to attend regular training workshops;
- Manage Performance;
- Manage the team’s leave cycle and annual leave;
Other
- Assisting at Front of House during guest’s arrivals or departures or Lodge Site Inspections – Show Time;
- Hosting of Guest;

Leadership

Strong leadership & mentoring skills - Listen, Inspire and Empower the team to perform their duties to the best of their ability and according to company standards;
Make the team feel valued in order for them to assist you to drive the department and Strong management skills; Problem solving skills;

Computer Skills

Computer literate

Literacy and Numeracy

Fluent in English (speak, read and write);
Excellent literacy skills (writing of emails, viewing web pages;

Team Player Ability

Flexibility;
Strong time-management skills;
Demonstrable team member qualities;

POSITION INFO:

Qualifications and experience required:

Minimum 2 -3 years Housekeeping Management experience in a 5 star boutique operation or Big 5 reserve with in a similar lodge environment;
Budget & Stock Control Experience
Room Division or Front of House Experience - a plus;
Hospitality and Service training experience - a plus;

Salary & other package details:

Monthly package- negotiable depending on experience and qualifications;
Live-in position with meals on duty;
Pension fund;
Staff Lodge Nights;
Work cycle – 21 days – 7 days off;
Annual leave – 15 days;

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