Duty Manager (Live In)

SUMMARY:
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POSITION INFO:

A 5-star game lodge is seeking a highly experienced Duty Manager to perform the following:

Key Responsibilities

• Guest relations: manage check-ins/check-outs, and provide a professional, guest-centric presence in all areas.
• Act as the manager on duty, overseeing housekeeping, kitchen, guiding, maintenance, and other operational teams to ensure smooth operations.
• Supervise, mentor, and train staff, fostering a positive team culture and ensuring staff are aligned with lodge standards and goals.
• Handle guest billing and administration, maintain accurate operational records, and report on staff performance and operational issues to management.
• Ensure cleanliness, safety, and functionality of all lodge facilities, public areas, and guest rooms.
• Coordinate logistics for guest activities and ensure seamless communication between lodge departments to meet guest needs.
• Support effective stock control, ordering, and receiving of supplies, ensuring cost-effectiveness.
• Maintain the highest service standards, participate in and communicate the lodge's conservation message and purpose.

Qualifications & Skills

• Proven experience in ultra-luxury or 5-star lodges.
• A formal hospitality qualification and high standards of service excellence are often required.
• Strong leadership, communication, and people management skills.
• Exceptional knowledge of food and beverage, including awareness of dietary needs and allergies.
• Ability to manage finances, observe budgets, and control stock effectively.
• Computer literacy is usually expected.