Duty Manager / Resort Supervisor

SUMMARY:
-

POSITION INFO:

You’re staying close to Hartenbos; you’re hands on and a buzzy bee… You have your 3 or 4+ yrs Duty Management exp? Then apply to this opportune position… We are looking for a Duty Manager to oversee the well-being of our guests during their visit with us, maintain a high level of host presence and ensure the overall smooth running of the resort. This is a great opportunity if hospitality is your passion. In essence, you will be acting as 1st point of call for our Guests

Duties

• Oversee Front Desk
• Supervise Front Desk staff
• Assist with scheduling of Front Desk staff
• Welcome guests
• Guest Check Ins and Check Outs (ensure sound / effective arrivals
• guests to be contacted a day before arrival

• Assist in making shuttle bookings
• Ensure high level of customer service is maintained
• Maintain clean and tidy appearance of staff
• Assist with cash, credit card and debit card payments when necessary
• Ensure a strong host presence at all times
• Deal with complaints efficiently & professionally. Ensure suitable solutions to keep guests satisfied
• Assume responsibility for the running of the Lodge in the absence of senior management
• Ensure all appliances, fixtures and fittings are safe and work in accordance with the Health and Safety regulations, reporting any faults to the Maintenance and or General Manager

Qualifications

• Grade 12
• 3-5 years relevant front of house or related experience
• 3 years solid customer service experience

The candidate with the sound self-confidence and who is wearing his / her smile with pride would eventually be considered the successful incumbent

Must:

• stay close to Hartenbos
• be hands on, must
• Own a vehicle (i.e., have reliable personal transport)

NB! This job is now closed. You can apply for other jobs by uploading your CV.