Dynamics 365 Analyst

SUMMARY:
The CRM Analyst for Dynamics 365 is part of an agile IT team and consults the business within Dynamics 365 for Sales, Customer Service, Marketing. The CRM Analyst requires an understanding in Sales, Supply Chain and Logistics to support the Documentation, Design and Optimisation of customer business processes. The CRM Analyst is advising on possible uses of Dynamics 365 and the Power Platform to optimise business processes and is able to customise withing Dynamics 365. Within the role the Analyst provides updates on progress at daily stand ups and supports to clarify / amend / create user stories.

POSITION INFO:
About our client: Our client is a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others.

Package: R50 000 – R70 000/Month

About the Role:
The CRM Analyst for Dynamics 365 is part of an agile IT team and consults the business within Dynamics 365 for Sales, Customer Service, Marketing. The CRM Analyst requires an understanding in Sales, Supply Chain and Logistics to support the Documentation, Design and Optimisation of customer business processes. The CRM Analyst is advising on possible uses of Dynamics 365 and the Power Platform to optimise business processes and is able to customise withing Dynamics 365. Within the role the Analyst provides updates on progress at daily stand ups and supports to clarify / amend / create user stories.

Key Responsibilities:

• Analysis and optimisation of customer processes
• Advise on a CRM vision and roadmap based on added value to the clients' business strategy
• Advising the customer on possible uses of Dynamics 365 and the Power Platform to optimise business processes
• Documentation of the processes and the proposal for the functional solution architecture
• Presentation of the technical requirements to the customer
• Link between the department and the project/development team
• Facilitation, implementation and documentation of requirements workshops
• Advice on setting up the backlog for (technical) work packages
• Constant technical/procedural contact person during the entire duration of the project
• Support and advice for the Product Owner
• Training

• 5+ years of experience of Dynamics 365 for Sales, Customer Service, Marketing, Portals
• Professional experience in customising Dynamics 365
• Experience within Power Platform (Power Apps, Canvas and Model Driven Apps, Power Automate, Power BI)
• Experience with CSS, JavaScript, and a good understanding of UI/UX concepts and design frameworks.
• Professional experience in understanding and implementing business workflows and processes
• Good understanding of DevOps
• Agile project methodology
• Process visualisation knowledge
• Ability to deal with conflict and goal-oriented communication
• Process thinking
• Moderation skills

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