E-Commerce Administrator

E-COMMERCE ADMINISTRATOR

The E-commerce administrator acts as the point of contactact to all online retail customers, and provides administration support to the online merchandise manager, and should demonstrate the following characteristics:

• Well-presented, well-spoken with a good command of the English language

• Personally identify with and demonstrate the Group values which are:

o Passion

o Ownership of responsibilities

o Performance-driven

o Open and honest dialogue

o Customer-focused

o Willingness to learn

o Positive attitude even under pressure

o Willingness to help and go the extra mile

• Be able to deal with instructions from multiple sources and understand how to prioritise and action these instructions

• The above characteristics will be part of what will make the candidate successful in this role

Responsibilieties

Online Stock Management:

• Update daily stock files and send to relevant retail customer, whether digital or via email

• Analyse retail customer weekly sales reports to identify out of stocks that need to be replenished

• Communicate out of stock items to planners and ensure replishment orders are placed

• Daily maintenance of customer load sheets in excel and update all data relating to stock on hand, barcodes, descriptions, SKU numbers, image links and pricing ( cost and retail)

• Download and/or immediately check Purchase orders received to ensure stock is available, the price is correct and the delivery date is realistic

• Once the purchase order is checked, email same to the online Account Head in Troyeville

Communication:

• Resolving customer queries by initiating solutions

• Daily communication with retail planners and buyers and Online Merchandise Manager regarding errors, stock availability and replenishment orders

• Internal communication between the team in Dunkeld and the team in Troyeville with regards to new purchase, delayed containers and pricing changes.

• Ongoing communication to the Online Merchandise Manager with regards to obstacles preventing orders being fulfilled

Key competencies required:

• Excel (advanced)

• Outlook

• Syspro (advantageous)

• Good command of the English Language, both written and spoken