E-Commerce Administrator and PA

SUMMARY:
E-Commerce Administrator & PA
Pretoria East
Maximum Salary: R13 000 CTC

Our established client in the retail industry is looking for a proactive and tech-savvy E-Commerce Administrator & PA to join their fast-paced team.

Non-Negotiable Requirements:

• Previous experience within the retail industry.
• Experience working with WooCommerce and/or Shopify.
• Strong communication and interpersonal skills.
• Tech-savvy with excellent computer proficiency.
• Experience managing calendars and providing PA support.

POSITION INFO:
Key Responsibilities: Respond promptly and professionally to customer emails, live chats, and phone calls. Answer incoming calls, address customer queries, and direct calls to appropriate team members when necessary. Maintain a friendly, helpful tone while troubleshooting customer issues and delivering exceptional service. Process online order amendments, cancellations, and address updates accurately Manage the end-to-end returns and exchanges workflow (issuing return labels, checking returned stock, authorising refunds or store credit). Use WooCommerce \/ Shopify to locate orders, check stock levels, and update order statuses. Calendar & Schedule Management: Assist the Head of E-Commerce with calendar scheduling, meeting reminders, and agenda preparation. Help draft internal documents, track ongoing project tasks, and prepare basic reports. Manage occasional personal\/professional admin errands and priority tasks as directed.