E-Commerce Business Analyst

A large enterprise seeks to employ an experienced Business Analyst with senior level BA skills and significant Ecommerce expertise to deliver business and technology solutions across a Group of companies.

This position plays an instrumental role across business and delivery teams to ensure that solutions are delivered according to the business requirements considering cost, user and organisation benefit. The nature of projects in this role are generally across domains, high profile and complex in nature demanding expert business, process and technology perspectives and recommendations. The ideal candidate must be passionate about retail ecommerce and online selling.

Job Objectives

Information Seeking & Analysis

• Perform high-level analysis activities in the CE cycle (assisting to unpack Features, identify high-level impacts and dependencies etc.) at a Senior / Specialist proficiency level.
• Understand, analyse and identify areas for improvement in the current business environment and across other shared process/system business environments.
• Operate confidently within and make contributions where appropriate to business strategy, current trends and developments in the retail industry.
• Operate confidently within the multiple domains, integrated systems and operational processes and make relevant connections across domains. Consider the enterprise-wide solutions and impacts. Handle new domains with the same confidence as familiar domains.
• Operate confidently within multiple current and potential integrated systems and E2E business processes.
• Analyse, understand and take a new perspective on customers (Internal and external) and multiple domain impacts using user journeys, research and/or spending time in the various operational areas.
• Collaborate with user stakeholders in the identification and documentation of user requirements.
• Assess and document the business implication of user requirements to the business process involved.
• Propose and document process improvements where appropriate and provide alternatives / options.
• Assess risks, costs and potential benefits of alternative business process designs.
• Define business rules and guide the implementation of these rules in the development of the various application systems.
• Devises, initiates and drives effective change initiatives in own area or department as well as across functional area.

Leadership, Facilitation & Influencing

• Taking ownership to provide knowledge within specific area and identify possible improvement within the team. This includes interviews, presentations and workshop facilitations with both business & IT.
• Works closely with Architects, Designers and Business stakeholders to evaluate suggested solutions.
• Advise on alternatives presented by the technical designers and providing recommendations regarding the business design.
• Lead others to advance objectives of the organisation.
• Influencing stakeholders (within IT and Business) to consider solutions which will work best for the business.
• Persuade stakeholders to change practises and consider other alternatives.
• Coaching and mentoring for the Junior and Intermediate BA resources on business analysis processes and delivery.

Communication, Building & Maintaining Relationships

• To build and maintain a trust relationship with business users and IT stakeholders by ensuring solutions are delivered as promised and providing the necessary support and making recommendations.
• Liaising with business stakeholders, IT disciplines and the delivery teams.
• Collaborating with all disciplines and benchmarking value adding solutions.
• Evaluate and improve solution assessment and validation.
• Eliciting and analysing cultural, business and organisational constraints effecting options for change.
• Continuously support the business environment and provide recommendations for improvement
• Thinking partner and ambassador for the business.
• Able to manage vendor relationships where projects involve third parties

Organising, multitasking & time management

• Strong commitment to organisational objectives and ensuring high quality delivery on work.
• Take responsibility for the timelines within the project plan, of the business analysis effort related to a project.
• Ensuring costs are monitored and users and the organisation benefit.

Requirements

• Relevant Degree with senior level experience
• Ecommerce experience
• Advanced BA certification, CBAP, AAC or similar
• Experience working within all aspects of the Software Development Life Cycle (SDLC).
• Business Process Management experience
• Experience in Business Analysis for large projects or programs of work
• Produce fit-for-purpose specification documents for business requirements and processes using appropriate tools, while following the guidelines and standards for analysis artefacts.
• Assist to solve & mitigate project risks.