E-Commerce: Customer Service Agent

 

Recruiter:

Telebest

Job Ref:

CTO000452/Candi

Date posted:

Friday, March 18, 2022

Location:

Capetown, South Africa


JOB SUMMARY:
eCommerce: Customer Service Agent
Based in Stikland
Salary - Market Related
Shift Work

Our client  is a Service-centric and analytics-driven team that thinks upstream to implement solutions that delight their customers, improve performance, and scale through better automation, process and product experience.

JOB DESCRIPTION:

Minimum Requirements:
  • Grade 12 and Tertiary qualification advantageous
  • Drivers Licence and own vehicle
  • Credit and Criminal Clear
  • Excellent written and verbal communication skills
  • Minimum 5 years work experience working in an online eCommerce and customer service environment
  • 3 years Order fulfilment experience in eCommerce retail operations
  • 1-3 Years Supply Chain and logistics experience in eCommerce retail operations
  • 1-3 Years Experience working with a contact centre, preferably within an eCommerce role
  • Act as the point of contact for the operations and customers to resolve day-to-day operational issues and queries
  • Commercially minded and High attention to detail
  • Empathy and the ability to take initiative for the customer
  • Strong problem-solving skills with the ability to creatively resolve difficult situations
  • Ability to work in a fast-paced environment, subject to rapid change and uncertainty

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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