E-Commerce: Customer Service Agent

Recruiter:

Telebest

Job Ref:

CTO000452/Candi

Date posted:

Friday, March 18, 2022

Location:

Capetown, South Africa

JOB SUMMARY:
eCommerce: Customer Service Agent
Based in Stikland
Salary - Market Related
Shift Work

Our client is a Service-centric and analytics-driven team that thinks upstream to implement solutions that delight their customers, improve performance, and scale through better automation, process and product experience.

JOB DESCRIPTION:

Minimum Requirements:

Grade 12 and Tertiary qualification advantageous
Drivers Licence and own vehicle
Credit and Criminal Clear
Excellent written and verbal communication skills
Minimum 5 years work experience working in an online eCommerce and customer service environment
3 years Order fulfilment experience in eCommerce retail operations
1-3 Years Supply Chain and logistics experience in eCommerce retail operations
1-3 Years Experience working with a contact centre, preferably within an eCommerce role
Act as the point of contact for the operations and customers to resolve day-to-day operational issues and queries
Commercially minded and High attention to detail
Empathy and the ability to take initiative for the customer
Strong problem-solving skills with the ability to creatively resolve difficult situations
Ability to work in a fast-paced environment, subject to rapid change and uncertainty

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