E-commerce & Digital Content Coordinator

SUMMARY:
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POSITION INFO:

The E-commerce & Digital Content Coordinator will oversee the day-to-day management of the brands’ online stores and customer communications. This role ensures smooth online operations, consistent product presentation, engaging newsletters, and alignment between in-store and online activity.

The ideal candidate is detail-oriented, proactive, and experienced in e-commerce coordination or content management, with a strong understanding of online retail workflows.

Key Responsibilities

Website Management

• Upload and update product listings, imagery, descriptions, and pricing.

• Maintain daily accuracy of product availability and stock levels.

• Conduct daily site checks to ensure correct functionality, pricing, and visuals.

• Manage new collection and product launch updates.

• Regularly refresh and improve the site’s layout, visuals, and overall user experience.

Email & Customer Community

• Plan, design, and distribute weekly newsletters to subscribers and customers.

• Manage the email database and ensure customer information is current and segmented appropriately.

• Develop engaging email campaigns for new ranges, in-store promotions, and exclusive offers.

• Maintain brand consistency across all written and visual content.

Coordination & Reporting

• Liaise with external social media agencies to align online content with marketing activity.

• Collaborate with retail teams in Sandton and Cape Town to ensure stock and promotional accuracy.

• Generate weekly and monthly reports on online performance, sales, and engagement metrics.

Requirements

Qualifications & Experience

• 3–5 years’ experience in e-commerce coordination, online merchandising, or digital content management.

• Experience with Shopify, WooCommerce, or similar e-commerce platforms.

• Competency in email marketing platforms such as Mailchimp or Klaviyo.

• Basic image editing and layout skills (Canva, Photoshop, or similar).

• Strong understanding of e-commerce workflows and stock coordination.

Skills & Attributes

• High attention to detail and accuracy.

• Organised, deadline-driven, and proactive in problem-solving.

• Strong written communication and visual presentation skills.

• Collaborative team player with excellent coordination ability.

• Interest in fashion, retail, and brand development.