SUMMARY:
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POSITION INFO:
The E-commerce & Digital Content Coordinator will oversee the day-to-day management of the brands’ online stores and customer communications. This role ensures smooth online operations, consistent product presentation, engaging newsletters, and alignment between in-store and online activity.
The ideal candidate is detail-oriented, proactive, and experienced in e-commerce coordination or content management, with a strong understanding of online retail workflows.
Key Responsibilities
Website Management
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Upload and update product listings, imagery, descriptions, and pricing.
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Maintain daily accuracy of product availability and stock levels.
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Conduct daily site checks to ensure correct functionality, pricing, and visuals.
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Manage new collection and product launch updates.
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Regularly refresh and improve the site’s layout, visuals, and overall user experience.
Email & Customer Community
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Plan, design, and distribute weekly newsletters to subscribers and customers.
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Manage the email database and ensure customer information is current and segmented appropriately.
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Develop engaging email campaigns for new ranges, in-store promotions, and exclusive offers.
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Maintain brand consistency across all written and visual content.
Coordination & Reporting
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Liaise with external social media agencies to align online content with marketing activity.
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Collaborate with retail teams in Sandton and Cape Town to ensure stock and promotional accuracy.
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Generate weekly and monthly reports on online performance, sales, and engagement metrics.
Requirements
Qualifications & Experience
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3–5 years’ experience in e-commerce coordination, online merchandising, or digital content management.
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Experience with Shopify, WooCommerce, or similar e-commerce platforms.
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Competency in email marketing platforms such as Mailchimp or Klaviyo.
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Basic image editing and layout skills (Canva, Photoshop, or similar).
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Strong understanding of e-commerce workflows and stock coordination.
Skills & Attributes
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High attention to detail and accuracy.
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Organised, deadline-driven, and proactive in problem-solving.
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Strong written communication and visual presentation skills.
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Collaborative team player with excellent coordination ability.
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Interest in fashion, retail, and brand development.
