E-commerce Manager (Fixed Term)

SUMMARY:
Future Careers is seeking an experienced E-Commerce Manager for a leading fashion brand based in Cape Town. This is on a 2-year fixed-term contract.

POSITION INFO:

Future Careers is seeking an experienced E-Commerce Manager for a leading fashion brand based in Cape Town. This is on a 2-year fixed-term contract. The role offers an exciting opportunity to lead the brand’s end-to-end e-commerce business, driving commercial performance, growth, and digital customer experience. The successful candidate will oversee sales, marketing, merchandising, and content creation, working cross-functionally to ensure alignment with overall business objectives and achievement of key business targets.

Job Description:

• Lead the end-to-end e-commerce business, driving commercial performance, growth, and digital customer experience through strategic planning and execution.

• Own online revenue targets, analyse performance metrics, and implement initiatives to achieve business growth.

• Oversee daily website operations, user experience, and feature enhancements.

• Align with planning teams on stock, product launches, and campaign readiness; ensure all content meets brand and platform standards.

• Develop and execute campaign calendars, coordinate CRM and paid media activities, and ensure integrated marketing messaging.

• Manage order flow, fulfilment, returns, and continuously improve the online customer experience.

• Lead cross-functional collaboration, aligning internal teams and external partners on priorities, deadlines, and business objectives.

• Prepare weekly and monthly performance reports, manage budgets, and ensure compliance with internal governance processes.

• Drive growth projects, including strategic initiatives, platform enhancements, and e-commerce innovation.

• Deliver key operational and strategic outputs such as growth plans, campaign calendars, website optimization roadmaps, product launch readiness checklists, and post-campaign reviews.

Education & Experience:

• Relevant tertiary qualification.

• Minimum 5 years of experience in the e-commerce domain, preferably within retail, fashion, or a related sector.

• Strong commercial acumen and analytical ability, with proven experience driving online business growth.

• Solid knowledge of e-commerce operations, retailing, merchandising, and promotion planning.

• Advanced proficiency in GA4, Shopify, CRM platforms, and Excel; well-versed in MS Office tools.

• Excellent planning, organization, prioritization, and ability to manage complex workflows under pressure.

• High execution ability with attention to detail, strategic problem-solving, and innovation mindset.

• Demonstrated cross-functional leadership and stakeholder engagement, including building strong relationships with commercial teams and external e-commerce partners.

• Partner-centric with strong interpersonal skills and a team-oriented approach.

• Ability to drive results, multi-task across internal and external teams, and deliver on business objectives.

Please forward your CV to

Should you not be contacted within 2 weeks, kindly consider your application unsuccessful.