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Achieve and exceed monthly Parts Sales Targets.
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Assist customers in identifying and selecting the correct parts for their vehicles.
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Accurately invoice and process all parts sales.
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Use catalogues and electronic systems to determine new parts, replacements, and compatible options.
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Identify replacement parts based on inspection of old parts, customer requests, or descriptions of vehicle issues.
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Source parts from alternate vendors when not available in-house.
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Handle payments and cash transactions accurately.
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Maintain up-to-date inventory records and replenish stock when required.
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Process telephonic and counter sales orders efficiently.
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Organize, label, and store parts systematically in the stockroom.
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Respond to customer queries and resolve issues promptly and professionally.
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Coordinate and manage parts deliveries to customers or internal departments.
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Conduct follow-ups to ensure customer satisfaction post-purchase.
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Build and maintain strong customer relationships, understanding individual needs and offering tailored solutions.
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Collaborate with internal departments (e.g., Service and Workshop) to ensure smooth operations and customer satisfaction.
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Adhere to all dealership and manufacturer standards, policies, and procedures.
