ERP/CRM Administrator & IT User Support Specialist

SUMMARY:
We are looking for a proactive and tech-savvy Junior IT Support Specialist to join our team. This role is ideal for a junior candidate with strong computer literacy who wants to grow in ERP systems, IT support, and business operations. You will assist with the rollout and day-to-day use of our new Odoo ERP system, while also providing basic IT support across the company.

POSITION INFO:
Key Responsibilities

• ERP (Odoo) Support
• Assist with Odoo ERP setup, user onboarding, and training.
• Provide first-line support to staff on Odoo modules (Sales, Finance, Projects, etc.).
• Log and escalate system issues to senior IT/ERP consultants.
• IT Support
• Provide junior-level support for PCs, printers, and network connectivity.
• Assist with user account setup and access rights (MS Office 365, Odoo, email).
• Troubleshoot basic hardware/software issues.
• General Tech & Admin
• Document common support issues and resolutions.
• Assist with data capturing, reporting, and system updates.
• Support users with MS Office 365 applications (Outlook, Excel, Teams, SharePoint).

• Matric (Grade 12) – IT/Business-related diploma or certificate is an advantage.
• 1–2 years’ experience in IT support, helpdesk, or ERP/CRM administration (advantageous).
• Strong computer literacy, especially MS Office 365.
• Interest in learning ERP systems (Odoo training provided).
• Good problem-solving skills and attention to detail.
• Strong communication and teamwork abilities.

• Exposure to a leading ERP system (Odoo).
• Growth opportunity into ERP administration, IT support, or business systems.
• Friendly and supportive team environment.