Ecommerce Coordinator

SUMMARY:
Love customers, online orders and making things happen?

We’re looking for a customer-focused, organised and forward-thinking individual to join their growing Online department. You’ll manage online orders, assist customers and help shape the development of a brand-new online division.

If you’re proactive, tech-savvy and love delivering a great customer experience, we want to hear from you!

POSITION INFO:
Key Responsibilities: Process and manage daily online orders. Respond to customer enquiries via email, telephone and other communication channels. Assist customers with product enquiries and recommendations. Prepare and send customer quotations. Deal with walk-in sales Monitor orders from placement through to fulfilment and delivery. Follow up on outstanding orders and customer queries. Assist customers with product selection, availability and general product information. Maintain accurate customer and order information. Liaise with internal departments to ensure orders are processed correctly and efficiently. Identify customer needs and potential opportunities to improve the online customer experience. Assist with the general administration and development of the Online department. Learn and maintain a strong knowledge of the products we offer. Requirements: Strongly customer-service orientated. Friendly, professional and confident when dealing with customers. Organised and able to manage multiple orders and enquiries simultaneously. Comfortable communicating with customers over the phone and via email. A quick learner with the ability to develop a strong understanding of our products. Proactive and able to identify problems before they become issues. Forward-thinking and entrepreneurial in their approach. Interested in being part of building and growing a new online department. Computer literate and comfortable working with online systems. Reliable, accurate and able to work independently. Advantageous Skills: Experience with WooCommerce or other e-commerce platforms would be advantageous. Previous experience in customer service, sales administration, e-commerce, order processing or a similar environment would also be beneficial. Should you not receive a response within 2 weeks, please consider your application unsuccessful. Please refer to our website,  where all our active vacancies are advertised.   IMPORTANT NOTICE By applying to this advert you hereby acknowledge that you have read and accept the following Protection of Personal Information ACT (POPIA) disclaimer: I hereby consent for Talented Recruitment to process my personal information as part of the recruitment process. Talented Recruitment shall take all reasonable measures to protect the personal information of applicants and for the purpose of this disclaimer “personal information” shall be defined as detailed in the Protection of Personal Information Act, Act 4 of 2013 (“POPIA”).