Employee Benefits Contributions Manager

SUMMARY:
Employee Benefits Contributions Manager

POSITION INFO:

Our client, a dynamic Financial Services Provider based in Midrand /Centurion area seeks to employ a Contributions Manager, reporting to the Head of Administration

Job Role

The Contributions Manager is responsible for the overall management of the contribution department.  The duties include : Managing, Planning, Monitoring and Reporting.  Providing assistance to Client Services, the Call Centre, Claims Team, Employers and external service providers.  The Contributions Manager reports to the Head Administration.

Areas of Responsibilities

• Meet production standards in terms of quantity and quality
• Liaise with Employers and Service Providers both written and verbal
• Devote the whole of your time, attention and abilities during working hours to the discharge of your duties with strict accuracy.
• Ensure email communication whether internal or external is dealt with professionally and within the Service Level Agreement
• Co-ordinate and monitor all contribution related activities, which include monthly contribution cycles, ad-hoc contributions, data maintenance and client enquiries
• Ensure all funds comply and is administered according to the rules, policies, legislation administration procedures and the Service Level Agreements applicable to each fund.
• Identify, develop, enhance and implement policies and procedures that are relevant to the Contributions Department
• Follow up auditing findings and recommendations.
• Compile job descriptions for all levels within the Contributions Department
• Set and agree performance areas with staff and manage employee performance
• Delegate work to staff
• Co-ordinate departmental leave
• Compile accurate reports required by management in the required format
• Any other duties as determined by the Head : Administration

Record Keeping and Filing

• Keep all e-mail correspondence for future reference

Query Resolution

• Attend to all e mail and telephonic enquiries both internal and external
• Assist Client Services, the Call Centre, Claims Team, Employers and external service providers to resolve queries
• Follow through and provide client with on-going feedback until enquiry is resolved
• Support a positive and responsive climate for client enquiry resolution
• Action all escalated enquiries within 24 – 72 hours
• Report any irregularities to the Head : Administration
• Monitor escalations and complaints and recommend preventative measures

Team Support

• Accept accountability and take responsibility for any work done and allocated
• Display a willing and helpful attitude
• Select, assign, lead and manage people
• Train, mentor and coach staff
• Maintain staff relations

Relationship Management

• Build and maintain relationships at all levels with service providers and internal departments to enhance organisational effectiveness and efficiency
• Use your best endeavours to properly conduct, improve, extend, develop, promote, protect and preserve the business interests, reputation and goodwill of the Company.

Time Management

• Excellent Time Management
• Must be able to work overtime when the need arises
• Flexible and ability to work under pressure and multitask

Qualifications, Language and Education

• Matric certificate with maths
• Good command of English
• FICA Awareness training

Essential Knowledge, Skills and Experience

• At least 6 (six) years’ employee benefits/retirement fund administration experience specifically in a similar role processing retirement fund contributions and dealing with Employers and external providers
• A solid knowledge of Pension Fund legislation, regulations and guidelines
• Everest knowledge an advantage
• Knowledge and understanding of unitisation
• Good knowledge of Microsoft Outlook, Word and Excel
• Excellent numerical skills with attention to detail and accuracy
• Methodical and meticulous
• Good verbal and written communication skills
• A self-starter who can work independently with minimal support but who can also work in a team environment.

Market related package

NB! This job is now closed. You can apply for other jobs by uploading your CV.