Employee Benefits Contributions Manager

 

Recruiter:

Execuplace Appointments

Job Ref:

S853

Date posted:

Tuesday, June 29, 2021

Location:

Johannesburg, South Africa

Salary:

Market related package


SUMMARY:
Employee Benefits Contributions Manager

POSITION INFO:

Our client, a dynamic Financial Services Provider based in Midrand /Centurion area seeks to employ a Contributions Manager, reporting to the Head of Administration

 

Job Role

The Contributions Manager is responsible for the overall management of the contribution department.  The duties include : Managing, Planning, Monitoring and Reporting.  Providing assistance to Client Services, the Call Centre, Claims Team, Employers and external service providers.  The Contributions Manager reports to the Head Administration.

 

Areas of Responsibilities

  • Meet production standards in terms of quantity and quality
  • Liaise with Employers and Service Providers both written and verbal
  • Devote the whole of your time, attention and abilities during working hours to the discharge of your duties with strict accuracy.
  • Ensure email communication whether internal or external is dealt with professionally and within the Service Level Agreement
  • Co-ordinate and monitor all contribution related activities, which include monthly contribution cycles, ad-hoc contributions, data maintenance and client enquiries
  • Ensure all funds comply and is administered according to the rules, policies, legislation administration procedures and the Service Level Agreements applicable to each fund.
  • Identify, develop, enhance and implement policies and procedures that are relevant to the Contributions Department
  • Follow up auditing findings and recommendations.
  • Compile job descriptions for all levels within the Contributions Department
  • Set and agree performance areas with staff and manage employee performance
  • Delegate work to staff
  • Co-ordinate departmental leave
  • Compile accurate reports required by management in the required format
  • Any other duties as determined by the Head : Administration

 

Record Keeping and Filing

  • Keep all e-mail correspondence for future reference

Query Resolution

  • Attend to all e mail and telephonic enquiries both internal and external
  • Assist Client Services, the Call Centre, Claims Team, Employers and external service providers to resolve queries
  • Follow through and provide client with on-going feedback until enquiry is resolved
  • Support a positive and responsive climate for client enquiry resolution
  • Action all escalated enquiries within 24 – 72 hours
  • Report any irregularities to the Head : Administration
  • Monitor escalations and complaints and recommend preventative measures

Team Support

  • Accept accountability and take responsibility for any work done and allocated
  • Display a willing and helpful attitude
  • Select, assign, lead and manage people
  • Train, mentor and coach staff
  • Maintain staff relations

Relationship Management

  • Build and maintain relationships at all levels with service providers and internal departments to enhance organisational effectiveness and efficiency
  • Use your best endeavours to properly conduct, improve, extend, develop, promote, protect and preserve the business interests, reputation and goodwill of the Company.

Time Management

  • Excellent Time Management
  • Must be able to work overtime when the need arises
  • Flexible and ability to work under pressure and multitask

 

Qualifications, Language and Education

  • Matric certificate with maths
  • Good command of English
  • FICA Awareness training

Essential Knowledge, Skills and Experience

  • At least 6 (six) years’ employee benefits/retirement fund administration experience specifically in a similar role processing retirement fund contributions and dealing with Employers and external providers
  • A solid knowledge of Pension Fund legislation, regulations and guidelines
  • Everest knowledge an advantage
  • Knowledge and understanding of unitisation
  • Good knowledge of Microsoft Outlook, Word and Excel
  • Excellent numerical skills with attention to detail and accuracy
  • Methodical and meticulous
  • Good verbal and written communication skills
  • A self-starter who can work independently with minimal support but who can also work in a team environment.

 

Market related package



 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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