Employee Benefits - Senior Operations Manager (EB Administration Manager)

SUMMARY:
Employee Benefits Senior Operations Manager (EB Administration Manager)

POSITION INFO:

Our client, a dynamic Self-Administered Fund is seeking to employ a Senior Operations Manager (Employee Benefits Administration Manager)

Purpose of the Job

Lead and Manage a team of Claims Administrators in a pressurised environment to achieve and maintain a high level of service by ensuring that claims, queries and fund administration functions are performed accurately, efficiently and within the time standards. Establishing good relationships with all stakeholders and manage and lead the team in a professional manner which alignes with the values of the Company.  Ensure the membership data based is updated and correct (Data Integrity). The ongoing review of business processes, manual and automated workflows to improve and enhance the present administration systems and processed within the Company.

Job Requirements

• Excellent knowledge of the Pension Funds Act, Divorce Act and legislations pertaining to Retirement Funds (Divorce Act, Income Tax Actetc)
• Excelent understanding of Retirement Fund Administration (Claims and contributions)
• Pension Fund Rules interpretation
• Strong report writing ability
• Analytical with strong planning and administrative skills

Miminum Requirements

• Retirement Funds Administration experience (10 years)
• Previous leadership or equivalent experience (at least 5 years)
• Grade 12
• Retirement Funds Qualification
• Suitable Tertiary Education
• Excel -Intermediate
• Everest Systems - Advantageous

Knowledge and Skills

• Overall Retirement Fund administration capability
• Ensure business specid requirement adhered to
• Ongoing review and development of business process, manual and automated system workflows to improve and enhance the present administration systems and processes within the Funds'' opration to ensure and improve the cost effectiveness of different processes and functions
• Ensure productivity levels are optimized
• Oversee full transfer of Funds department to ensure compliance with PFA
• Ensure all Pension Fund Adjudicator queries investigated and responded to
• Provide profesional advice to clients/members in line with the rules of the Fund as well as the applicable legislation
• Implement and oversee a case management process to ensure all matters are timeously attended to
• Monitoring of service level agreement between The fund and the relevant service providers
• Manage all system development processes
• Manage and monitor the Section 13A Process
• Manage and direct staff within the Department
• Oversee performance management processes of all Operations staff members
• Responsible for all labour and HR related matters within the Department to ensure optimal performance and efficiencies amongst staff members
• Ensure decisions from Management and/or various boards are correctly
• implemented
• Good communication skills
• People and Service oriented
• Attention to Detail
• Accuracy
• Work Under Pressure
• Team Player
• Perseverence

NB! This job is now closed. You can apply for other jobs by uploading your CV.