End User Services Manager

Recruiter:

Specd

Job Ref:

JHB001555/JJ

Date posted:

Friday, August 19, 2022

Location:

Johannesburg, South Africa

JOB SUMMARY:
The purpose of the role is to resolve technical issues and requests that remote functions are unable to address. The End User Services Manager will drive results and handle tactical plans to improve end user’s experience with technology managing the overall operational, budgetary and financial responsibilities and activities of the function in the relevant markets.

JOB DESCRIPTION:

Main Responsibilities:

Work with the Manager for End User Services on brand stakeholder engagement.
Manage Global & Cluster market technology projects, working with other cluster support leads
Support Business internal office moves, and site moves
Be a leader to end-user service engineers, provide support and training as required.
Inputs for cluster Tech budgets
Analyses and resolves information system issues related to the desktop computing environment, network applications, production applications, and hardware across the cluster.
Build and deploy Windows, Mac or other hardware for new joiner laptops and laptop upgrades.
Deploy other hardware requested to either a desk or via other delivery/collection methods.
Be responsible for asset management.
Support and maintain conference and meeting room equipment
Support, for all tech requirements for pitches, events and broadcasts
To ensure that all logged tickets are consistently acknowledged, prioritised, investigated, owned and resolved to agreed targets as defined in the Service Level Agreement (SLAs).
Resolves, routes, or escalates service requests to senior technicians or functional teams as necessary.
Manage local contracts & relationships with 3rd party supplier
Escalate calls where necessary to the HUB IT manager, report on the status of outstanding calls.
Builds relationships & assist other market support teams in creating a cohesive support team.
Assists global staff with functional tasks to support end-user service projects such as software
upgrades, patching, computer imaging, network upgrades, etc
Consult with the business and senior leadership to evaluate support requirements and execution planning.
Drive optimisation efforts by identifying service issues and implementing improvements by automation, self-service and other measures.
Drive technology adoption & training of end-user services related applications and systems
Support Audits (internal & external), Certifications and GDPR related activities alongside other tech functions and business.
Technical support for cluster applications where applicable alongside other tech or business teams.
Support all business areas with technical subject-matter expertise and provide outstanding service to end-users.
Experience in supporting business operations decision-making processes and developing new ways of working both within technology and without.

Professional Skills:

Excellent technical knowledge
Call Management Systems
Video conferencing tools. (Teams / Zoom)
Audio-visual systems (TV/Projector systems) and conference technology
Basic Network Skills
Project management experience if possible.
Change Management & Documentation.
ITIL certified would be an advantage.
Experience in working in an international environment
Budget Management

Personal Skills:

Ability to communicate effectively with members of the support team, customers and 3rd parties
Ability to work cross markets
Ambitious and articulate with a desire to progress their career
Excellent customer service skills
Well presented
Ability to stay calm under pressure
An organised approach to work
Ability to manage multiple tasks at the same time
A positive and adaptable attitude
Collaborative work style
English Language Skills
Manage, mentor & develop the wellbeing & growth of direct report

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

SENIOR ACCOUNTANT- FINANCIAL REPORTING
Location: Pretoria
Salary: 0.000
To provide IFRS technical accounting advisory, managerial and operational expertise in order to provide relevant and reliable information for business decision making through the design, implementation and maintenance of effective financial processes, procedures and policies.
1 day ago

Support Technician
Location: Pretoria
Salary: R35 000 - negotiable based on experience
The Technical Service Support Engineer administers, troubleshoots and maintains Voice and Data Networks including the routers, gateways and PBX phones. This person will also be responsible for configuring network and voice solutions for clients as per their requirements
1 day ago

Senior Full Stack Angular Developer
Location: Pretoria
Salary:
Are you a passionate and skilled Full Stack Angular Programmer with a strong background in both front-end and back-end development? We are looking for an experienced professional to join our dynamic team, contributing to the design, development, and deployment of cutting-edge web applications.
2 days ago

Operations Consultant - 0999
Location: Centurion
Salary: Monthly
A client in the automobile industry is looking for an Operations Consultant (Advanced)
3 days ago

Full Stack Java Developer – Midrand/ Semi-Remote – R600 PH
Location: Pretoria
Salary: 1152000
Full Stack Java Developer – Midrand/ Semi-Remote – R600 PH
3 days ago

Front End Developer – Midrand – R650 PH
Location: Pretoria
Salary: 1248000
Front end Developer – Midrand – R650 PH
3 days ago

Specialist Buyer
Location: Brits
Salary: 85000 Monthly
We are seeking a detail-oriented Specialist Buyer to join our client's team in the North West.Mining industry experience is essential for this position.The ideal candidate will have expertise in procurement, tender processes, mining processes, logistics, and supply chain management. Strong negotiation skills are essential.
4 days ago

Contracts Buyer
Location: Brits
Salary: 70000 Monthly
We are seeking a skilled Contracts Buyer to join our client's team in the North West.You will be responsible for contract management, procurement, and overseeing the tender process. If you have a strong understanding of the mining sector and possess excellent skills in logistics, we would like to hear from you.Mining industry experience is essential for this position.
4 days ago

C# Developer
Location: Centurion
Salary:
ð§© Seeking a Full Stack Developer. Required: Hybrid tech stack, Enterprise Software Solutions and 5+ years C# experience.
7 days ago

Front End Developer (Focus: Cloud Application and Angular) (Expert) 2714
Location: Menlyn
Salary:
Our client is looking for a Front end Developer (Focus: Cloud Application and Angular) on Expert level, based in Gauteng contract until December 2025
8 days ago

End User Services Manager

Similar jobs you might be interested in:

Create a free job alert for End User Services Manager in Johannesburg