End-User Support & Software Technician (Helpdesk)

Recruiter:

ARCS

Job Ref:

PTA001217/TM

Date posted:

Tuesday, January 6, 2026

Location:

Cape Town, South Africa

SUMMARY:

Job Title: Software & End-User Support

Department: IT
Employment Type: Permanent
Location: Cape Town
Work Arrangement: On-site

Role Overview:

An opportunity exists for a Software & End-User Support professional to provide effective IT software support to end users. The role focuses on troubleshooting, user assistance, documentation, and training across standard business applications and systems.

POSITION INFO:

Key Responsibilities

Provide first-line software support to end users via email, helpdesk system, and telephone
Respond to and resolve software-related queries efficiently and professionally
Create, maintain, and publish user support documentation
Deliver general software training and conduct skills assessments for end users
Support Microsoft Office applications and other business-related software
Assist with boardroom, meeting room, and online meeting technology setup and connectivity
Ensure all support activities comply with internal policies, standards, and regulatory requirements
Provide occasional support to users at other business locations when required

Minimum Requirements

Grade 12 qualification
1–2 years’ experience in an end-user or software support role
Solid working knowledge of Windows 11
Microsoft Office proficiency (Word and Excel – intermediate level)
Previous experience providing software-based support to end users
Good diagnostic and problem-solving skills
Exposure to document management systems advantageous
Previous training or user-support experience beneficial

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