End User Support

Recruiter:

Mindworx Consulting

Job Ref:

JNB007921/KN

Date posted:

Monday, June 2, 2025

Location:

Johannesburg, South Africa

SUMMARY:
About the job:

This is an essential role within the company, responsible for ensuring all our employees’ equipment performs optimally so that daily tasks can be performed without interruption. You will
Support people who are facing challenges in resolving their issues

POSITION INFO:
Role purpose:

IT Operations assumes the overall responsibility and control of IT resources to provide an efficient and cost-effective engine that drives and enables the company's purpose. Without it, our business would grind to a halt. You will ensure the optimal health of end-user devices, as well as deliver specific goals set by the IT Operations Manager

You will achieve this by:

Providing support services to our employees as required
Monitoring and maintaining all end-user devices, meeting room equipment, and telephony
Supporting the IT Operations Manager in maintaining the asset inventory list, as well as ensuring systems are up to date
Ordering of stock and configuring devices as needed
Assisting with the security implementations on all end-user devices
Supporting, tracking, and resolving end-user incidents and requests within SLA

Description:

Tasks must always be completed with the highest level of professionalism, and we must always be courteous towards our internal clients. You will be the Core Services representative with all internal clients

Your main focus will lie with supporting our internal clients. As such, you will be responsible for:

Installing, deploying, supporting, and maintaining laptops, printers, telephony systems, meeting room equipment, and software applications
Performing quarterly audits on software license usage
Monitoring and reporting (weekly and monthly) on end-user device health status
Troubleshooting, solution-finding, and continuous improvement relating to any system or process we have in place
Responsible for attending to tasks, incidents, and requests relating to end-user requests
Other tasks and responsibilities that may arise from time to time

Qualifications and experience:

CompTIA A+ required
CompTIA Network+ required

Knowledge and skills:

Team player who is easy to work with and who functions effectively in any size team
Demonstrates personal motivation and a positive attitude
Uses initiative and shows determination and commitment to delivery
Copes well under pressure and demonstrates resilience

Technical competencies:

Windows Operating System: a good working knowledge is required of installation maintenance, scripting, configuration, security, monitoring, tuning, and troubleshooting
Windows Active Directory knowledge is required
Google Workspace experience is beneficial
Networking is beneficial
Printer support is beneficial

Behavioural Competencies:

High attention to detail
Patience and flexibility
Able to deliver quality and meet deadlines while working under pressure
Tenacity
Customer service focused

Similar jobs you might be interested in:

End User Support
Location: Johannesburg
Salary: 24000 Monthly
Join an amazing forward-thinking company in the healthcare technology sector to provide comprehensive IT support by maintaining and securing end-user devices and systems, managing inventory and stock, and ensuring timely resolution of incidents and service requests.
1 day ago

End User Support
Location: Johannesburg
Salary:
About the job:This is an essential role within the company, responsible for ensuring all our employees’ equipment performs optimally so that daily tasks can be performed without interruption. You willsupport people who are facing challenges in resolving their issues
2 days ago

End User Account Manager - Johannesburg
Location: Johannesburg
Salary: R40 000 Monthly
Job PurposeThis role focuses on engaging end users to promote tailored solutions and ensure the inclusion of these solutions in clients’ installation standards and specifications. The end user Account Manager will identify new market opportunities, grow existing client relationships, and contribute to revenue growth by providing strategic, data-driven sales engagement.Ideal for a candidate w...
6 days ago

End User Computing NQF3
Location: Johannesburg
Salary: Monthly
DescriptionOur client has a learnership opportunity available for South African citizens with a disability who are committed to personal development and growth.This Qualification is for end user Computing Learnership NQF3
22 days ago

IT Manager
Location: Johannesburg
Salary:
Seeking an IT Manager in the Trading sector for a business based in Johannesburg (office-based role). Required: 5+ years IT management experience and leading ERP, cybersecurity, and vendor projects.
5 days ago

IT Manager
Location: Johannesburg
Salary: R60 000 Monthly
We are seeking a highly skilled and hands-on IT Manager to oversee IT infrastructure, systems administration, and cybersecurity posture. The ideal candidate brings deep technical expertise, leadership acumen, and industry experience—particularly in trading or financial services environments. You’ll be responsible for managing enterprise systems, maintaining secure and efficient IT oper...
6 days ago

IT Manager
Location: Johannesburg
Salary: 50000.00 Monthly
Our client is looking for an experienced IT Manager to oversee and manage all aspects of information technology within their trading operations. This is a key leadership role responsible for ensuring the smooth operation of IT systems, implementing secure and scalable technology solutions, and managing IT projects and vendor relationships to support business goals.
6 days ago

Digital Transformation Manager
Location: Johannesburg
Salary: 1000 Annually
Responsible for developing, managing, monitoring and implementing the company’s digital strategy in line with the organisational objectives and priorities. Demonstrate an end-to-end mindset, rethinking new ways to meet and exceed customer needs. Determine when incremental process improvement is sufficient and when radical process re-engineering is required, ensuring the optimal balance betwe...
16 days ago

C# .NET Developer
Location: Johannesburg
Salary:
An Exciting Opportunity for C# .NET Developers! Network Recruitment is seeking experienced C# .NET Developers to join leading clients across Pretoria, Johannesburg, and Cape Town. We have multiple vacancies available, ranging from Intermediate to Senior Developers (7+ years’ experience).
21 days ago

Head of IT
Location: Johannesburg
Salary:
Job Title: Head of ITDepartment: Information TechnologyReports To: Chief Information Officer (CIO) / Chief Technology Officer (CTO)Job Purpose:The Head of IT is responsible for overseeing the organization's information technology systems, infrastructure, and operations. This role will lead the IT team, manage IT projects, and ensure the alignment of IT services with business needs. The Head of IT ...
64 days ago