End User Support

SUMMARY:
About the job:

This is an essential role within the company, responsible for ensuring all our employees’ equipment performs optimally so that daily tasks can be performed without interruption. You will
Support people who are facing challenges in resolving their issues

POSITION INFO:
Role purpose:

IT Operations assumes the overall responsibility and control of IT resources to provide an efficient and cost-effective engine that drives and enables the company's purpose. Without it, our business would grind to a halt. You will ensure the optimal health of end-user devices, as well as deliver specific goals set by the IT Operations Manager

You will achieve this by:

• Providing support services to our employees as required
• Monitoring and maintaining all end-user devices, meeting room equipment, and telephony
• Supporting the IT Operations Manager in maintaining the asset inventory list, as well as ensuring systems are up to date
• Ordering of stock and configuring devices as needed
• Assisting with the security implementations on all end-user devices
• Supporting, tracking, and resolving end-user incidents and requests within SLA

• Installing, deploying, supporting, and maintaining laptops, printers, telephony systems, meeting room equipment, and software applications
• Performing quarterly audits on software license usage
• Monitoring and reporting (weekly and monthly) on end-user device health status
• Troubleshooting, solution-finding, and continuous improvement relating to any system or process we have in place
• Responsible for attending to tasks, incidents, and requests relating to end-user requests
• Other tasks and responsibilities that may arise from time to time

• CompTIA A+ required
• CompTIA Network+ required

• Team player who is easy to work with and who functions effectively in any size team
• Demonstrates personal motivation and a positive attitude
• Uses initiative and shows determination and commitment to delivery
• Copes well under pressure and demonstrates resilience

• Windows Operating System: a good working knowledge is required of installation maintenance, scripting, configuration, security, monitoring, tuning, and troubleshooting
• Windows Active Directory knowledge is required
• Google Workspace experience is beneficial
• Networking is beneficial
• Printer support is beneficial

• High attention to detail
• Patience and flexibility
• Able to deliver quality and meet deadlines while working under pressure
• Tenacity
• Customer service focused

NB! This job is now closed. You can apply for other jobs by uploading your CV.