End User Support

SUMMARY:
Join an amazing forward-thinking company in the healthcare technology sector to provide comprehensive IT support by maintaining and securing end-user devices and systems, managing inventory and stock, and ensuring timely resolution of incidents and service requests.

POSITION INFO:
Job Description:

Your main focus will lie with supporting our internal clients. As such, you will be responsible for:

• Installing, deploying, supporting, and maintaining laptops, printers, telephony systems, meeting room equipment, and software applications;
• Performing quarterly audits on software license usage;
• Monitoring and reporting (weekly and monthly) on end-user device health status;
• Troubleshooting, solution-finding, and continuous improvement relating to any system or process we have in place;
• Responsible for attending to tasks, incidents and requests relating to end-user requests;
• Other tasks and responsibilities that may arise from time to time.

• CompTIA A+ required
• CompTIA Network+ required

• A reliable and motivated team player with a strong work ethic, positive attitude, and commitment to delivering high-quality results.
• Demonstrates resilience under pressure, strong communication and facilitation skills, and consistently upholds high ethical standards and company values.

• Windows Operating System: good working knowledge is required of installation, maintenance, scripting, configuration, security, monitoring, tuning, and troubleshooting;
• Windows Active Directory knowledge is required;
• Google Workspace experience is beneficial;
• Networking is beneficial;
• Printer support is beneficial.