SUMMARY:
We are seeking a hands-on and technically capable individual to join our team as an Engineer – Voice/Data/Wireless Services. The successful candidate will be responsible for installing and maintaining voice, data and wireless services in line with company objectives and procedures, delivering a high standard of workmanship and service to Vox customers. This is a field-based role and may be located in any of our regions.
POSITION INFO:
Responsibilities: Install and maintain FttH and FttB routers Install WiFi access points Install and maintain wireless equipment, including Comsol, satellite and Tarana Install, configure and support 3CX voice solutions Conduct site surveys as required, including the safe use of power tools and ladders when mounting equipment Use all testing equipment accurately in the commissioning and maintenance of Vox Telecom products and services Manage customer requirements and resolve queries through to completion Liaise with other departments to address and resolve queries Deliver accurate reports to a consistently high standard Communicate effectively at all levels, and work as an active member of the team Participate in the National Standby rotation for after-hours customer support Work after hours and over weekends when required Qualifications: Matric (Grade 12) or N4 Electronics\/IT 2 years' experience in VoIP installations and maintenance 2 years' experience in data installations and maintenance, including ADSL, MPLS, VPN and firewalls 2 years' working knowledge of GSM, VoIP, data and customer service management Comfortable working at height, and competent with power tools, ladders and testing equipment Valid driver's licence and willingness to travel to customer sites Proficiency in Microsoft Word, Excel and Outlook Strong communication skills, with the ability to explain technical matters to non-technical customers Ability to work independently on site and as part of a wider team Preferred qualifications: IT Certificate A+ and N+ CCNA MTCNA Previous experience in a telecommunications or internet service provider environment Experience with Tarana, Comsol or satellite wireless platforms
