Engineering Internal Sales Manager

SUMMARY:
Job Alert!! Internal Sales Manager

Engineering company is hiring a new Internal Sales Manager to join their dynamic and busy internal sales team based at their office in Germiston.

R30 000 neg + benefits | Bearings Industry | Permanent | Germiston | Start ASAP

POSITION INFO:

Main role & responsibilities: 

• Oversee the team of internal sales staff
• Communicate set targets and drive the team to achieve agreed targets using a sales dashboard
• Handling customer enquiries received via telephone and email and submitting on-time and professional quotations.
• Processing customer purchase orders accurately and communicating any special instructions with the customer and relevant department.  
• Communicating with customers regarding their quotations and orders to ensure they are always updated on their status. Any issues with an order are communicated to the customer in advance. 
• Following up on quotations and conducting regular courtesy calls to customers to building relationships and identify opportunities and issues.
• Handing customer complaints and issues in a calm and professional manner, involving senior manager when the need arises.
• Offering basic product advise as needed.
• Leading, coaching and monitoring a team of internal sales staff.
• Ensuring workload and incoming calls are efficiently allocated to the internal sales team to achieve efficient, accurate and timeous quotations.
• Reporting to senior management on the overall performance of the team, with the view to continuous improvement. 

• 2-5 years minimum experience in internal sales in the bearing industry
• Min 2 years people management experience (team of 5 or more)
• Sales and customer service experience.
• Matric certificate.
• Computer literate (Outlook, Word and Excel).
• Read, Write & Speak English fluently.
• Speak Afrikaans (preferably fluent)

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