SUMMARY:
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POSITION INFO:
We seek a motivated and enthusiastic school leaver to join our IT team as an Entry-Level IT Support Technician. This role is ideal for someone passionate about technology and eager to develop their skills in a hands-on environment. You will provide first-line support, troubleshoot basic IT issues, and assist in maintaining our IT systems.
They offer the following services to their clients:
- Managed IT Services
- Cloud and Storage
- Microsoft Serves
- Networking and Communication
- Security
Key Responsibilities
- Technical Support:
- Respond to helpdesk tickets, emails, or calls and resolve basic IT issues.
- Assist users with hardware, software, and connectivity problems.
- Hardware Setup and Maintenance:
- Set up and configure laptops, desktops, and peripherals (printers, monitors, etc.).
- Perform routine maintenance tasks and ensure equipment is in good working condition.
- Software Support:
- Install and update software applications under supervision.
- Assist in resolving software compatibility or functionality issues.
- Network Assistance:
- Support basic network troubleshooting, including Wi-Fi connectivity and cable management.
- Report and escalate complex issues to senior IT staff as required.
- Documentation:
- Maintain accurate records of issues and resolutions in the helpdesk system.
- Update technical guides and user instructions when necessary.
Qualifications and Skills
Essential:
- A genuine interest in IT and technology.
- Bilingual (Afrikaans and English)
- Basic understanding of computer hardware and software.
- Strong problem-solving skills and attention to detail.
- Excellent communication and customer service skills.
- Willingness to learn and adapt to new challenges.
- Matric with IT or RTT / CAT as a subject.
Desirable:
- Familiarity with Windows operating systems and Microsoft Office Suite.
- Basic knowledge of networking concepts (e.g., IP addresses, routers).
- Any prior experience with IT support or related coursework (not essential).
What We Offer
- Comprehensive on-the-job training and mentorship.
- Opportunities for professional development and certifications.
- A supportive and collaborative team environment.
- Career progression opportunities within the company
