Events, Conferencing & Guest Experience Manager

Recruiter:

HR Genie

Job Ref:

Joz_Events/Conf

Date posted:

Monday, May 4, 2026

Location:

Jozini, South Africa

Salary:

Market related

SUMMARY:
To lead and manage all conferencing, banqueting, weddings, and entertainment operations.

POSITION INFO:

Tucked in the heart of the Elephant Coast, this 4-star lakeside getaway is on track to becoming one of the most sought-after destinations in northern KwaZulu-Natal. We’ve got big plans in the pipeline and need talented individuals to help steer us in the right direction. Jozini Tiger Lodge & Spa is an anchor property of Dream Hotels & Resorts, a mixed-use accommodation group working towards greater accountability and local impact. Together, we’re on a mission to actively create a brighter future.

Dream Hotels & Resorts lives by its 8 core values. Our team is dedicated to being reliable and accountable, fostering empathy to understand others' feelings and collaboratively find solutions, and prioritizing sustainability in environmental, financial, and social aspects. Rooted in humanity, trust, dynamism, excellence, and joy, we celebrate diversity, prioritise integrity, embrace creativity, pursue quality, and foster a joyful work environment to connect people with our surroundings and each other. These play a part in our day-to-day decision making & operational requirements.

Job Overview:

To lead and manage all conferencing, banqueting, weddings, and entertainment operations at Jozini Tiger Lodge, while acting as a key revenue and guest experience driver. The role is responsible for maximizing revenue through events and experiences, delivering exceptional guest satisfaction, and creating engaging entertainment programs for both adults and children, ensuring a memorable and differentiated lodge experience.

Key responsibilities:

Plan, coordinate, and execute all events (corporate, weddings, conferences, functions)
Liaise with clients to understand requirements, objectives, and budgets
Develop detailed event proposals, timelines, and run sheets
Oversee event setup, execution, and breakdown to ensure seamless delivery
Coordinate with internal departments (kitchen, housekeeping, maintenance, F&B)
Act as the main point of contact for all events and conferencing clients
Build and maintain strong client relationships to drive repeat business
Conduct site inspections and presentations for prospective clients
Handle client queries, feedback, and complaints professionally and promptly
Oversee daily operations of conference and event facilities
Ensure venues are set up according to specifications and brand standards
Work closely with the operations team to ensure smooth service flow
Matric Certificate
Hospitality or Events Management qualification (advantageous)
Ensure compliance with health, safety, and hygiene standards

Theoretical Knowledge & Experience:

Minimum 5 years’ experience in hospitality with exposure to:
Conferencing and banqueting
Weddings and event coordination
Guest experience and/or front office operations
Proven track record in revenue generation and event sales

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