SUMMARY:
To provide leadership and strategic management of the Artificial Intelligence Operations (Automated Monitoring and DevOps) capabilities to support Transformational Outsource within ITS 1 – Specialised Solutions
POSITION INFO:
To provide thought leadership and oversee the scoping and planning of innovative Automated Monitoring and DevOps product sets and deployment, in accordance with client requirements and service excellence to support managing a software defined enterprise
Relevant Post Graduate Degree (NQF 8) in Business or Information Technology or related.
8-10 years’ experience in AI, DevOps and Monitoring solutions within a large and highly complex organisation, of which 2 years is at an
executive level. Incumbent must have proven business acumen with experience in C-suite stakeholder engagement.
Alternatively, 11 years’ experience in AI, DevOps and Monitoring solutions, of which 3 years is at a senior management level.
Key Deliverables / Primary Functions:
- Develop the Artificial Intelligence Operations (Automated Monitoring and DevOps) strategy addressing current and future market forces and movements and in alignment with the Specialised Solutions strategy and overall DPS (ITS 1) strategy.
- Determine innovative Automated Monitoring and DevOps consulting and product solution sets and define the go-to-market strategy in support of DPS strategic drivers.
- Lead the integration of innovative AI solutions in alignment with high levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts.
- Lead the development of plans to deliver products / solutions and ensure optimal allocation of resources.
- Oversee the delivery and deployment of products in accordance with scope, budget and service level agreements. Provide technical direction to project teams to deliver high levels of quality, standards and operability as defined in the agreed project plans.
- Manage the development and implementation of processes and procedures to maintain or recover the delivery of solutions in the event of any physical, technical or environmental disaster or major outage, providing continuity of service to customer.
- Manage the identification and mitigation of operational risk within Artificial Intelligence Operations (Automated Monitoring and DevOps).
- Promote and facilitate optimum engagement between and within BCX Divisions and establish and enhance relationships and network with strategic partners, customers and vendors in support of market dominance.
- Develop and manage the annual budget and forecasts within defined guidelines, directing and coordinating activities to achieve revenue and cost containment targets.
- Establish and foster a culture of performance excellence, employee engagement and transformation.
Alternatively, Grade 12 (NQF) with relevant IT certification
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