Executive Housekeeper

SUMMARY:
The Executive Housekeeper is responsible for managing and overseeing all housekeeping operations to ensure the highest standards of cleanliness, hygiene, presentation, and guest satisfaction throughout the property. The successful candidate will lead and supervise housekeeping staff, manage stock and linen control, maintain housekeeping budgets, and ensure all guest rooms and public areas meet luxury hospitality standards.
Key Responsibilities
Housekeeping Operations

• Oversee the daily cleaning and servicing of guest rooms, suites, public areas, and back-of-house areas.
• Ensure all rooms are prepared and inspected according to company standards before guest arrival.
• Maintain exceptional cleanliness and presentation standards throughout the property.
• Conduct regular inspections and quality control checks.

• Recruit, train, supervise, and motivate housekeeping staff.
• Prepare duty rosters and manage staff schedules.
• Conduct performance evaluations and disciplinary procedures where required.
• Ensure staff adhere to health, safety, and company policies.

• Manage housekeeping inventory including linen, amenities, chemicals, and cleaning supplies.
• Monitor stock levels and place orders when necessary.
• Control housekeeping budgets and minimize wastage.
• Conduct regular stock takes and maintain accurate records.

• Handle guest requests, complaints, and special requirements professionally and efficiently.
• Ensure prompt turnaround of guest laundry and housekeeping services.
• Maintain high levels of guest satisfaction and service excellence.

• Ensure compliance with hygiene, health, and safety regulations.
• Implement and maintain cleaning procedures and standards.
• Ensure proper handling and storage of cleaning chemicals and equipment.

• Prepare housekeeping reports and checklists.
• Coordinate with maintenance regarding repairs and room maintenance issues.
• Work closely with Front Office and Maintenance departments to ensure smooth operations.

POSITION INFO:
Minimum Requirements Grade 12 \/ Matric certificate. Hospitality qualification will be advantageous. Minimum 3-5 years' experience in a senior housekeeping role within a hotel, lodge, guesthouse, or luxury hospitality environment. Previous supervisory or management experience essential. Valid driver's license. Must have own reliable transportation. Must be able to work as a live-out employee. Knowledge & Skills Strong leadership and staff management abilities. Excellent organizational and time-management skills. Attention to detail and high standards of cleanliness. Knowledge of housekeeping procedures, chemicals, and equipment. Strong administrative and stock control skills. Ability to work under pressure and manage multiple priorities. Excellent communication and interpersonal skills. Computer literacy (MS Office and hospitality systems advantageous). Personal Attributes Professional and well-presented. Reliable, honest, and trustworthy. Strong problem-solving abilities. Guest-focused with a positive attitude. Ability to work flexible hours, weekends, and public holidays. Preferred Experience Experience within luxury hospitality establishments, boutique hotels, lodges, or guesthouses in Plettenberg Bay. Knowledge of health and safety standards within hospitality environments.