Export Customer Services Agent (Contract)

Recruiter:

SHARON NUROCK RECRUITMENT CC

Job Ref:

DUR002964/SN

Date posted:

Friday, April 19, 2024

Location:

Durban, South Africa

Salary:

R13 500.00 per month

SUMMARY:
Our client, a long-standing market leader in the logistics industry, currently seeks your Outbound Customer Service experience to control and manage the entire file process for their trades. This is on a 6-month contract basis.

POSITION INFO:

Requirements:

Matric essential.
Degree or Diploma in Supply Chain or Shipping and Logistic, a strong preference.
Microsoft Office essential.
Previous experience in Export Trade Lane Control.

Key Performance Areas:

Maintain and update sailing schedule.
Manage and monitor bookings with shipping (include monitoring daily stack dates).
Process bookings and send booking confirmation to customers.
Follow up on quotes to fill up under utilised containers.
Clear Internal Sentry (latency) reports.
Strategic container planning to get the best utilisation per container.
Handle hazardous applications/paperwork.
Send transport and packing instructions to warehouse and transporter.
Send empty depot releases to shipping line prior to container collection.
Receive all required shipping documents: Shipping instruction / Bill of entry prior to packing / Commercial invoice / packing list and fumigation certificate.
Process shipping line’s shipping instruction.
Prepare required trade documents (e.g. CNCA for Luanda).
Process creditor invoices.
Submit RCG to SARS
Release bills for customer collection.
Process cargo dues.
Process acquittals to shipping line.

Tracking (as back up to Clerks):

1st leg container tracking;
1st leg cargo release dates;
2nd leg cargo release dates.
USA - AMS filing / EUR – ENS filing.
Issue telex releases as per SOP.
Back up for appointed Buddy.
Assist with training staff members.

Key Competencies:

Ability to work in a fast-paced, demanding environment.
Excellent time management skills
Attention to detail.
Ability to use initiative.
Skilled with a sense of urgency.

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