Export Inland Freight Forwarding Controller

SUMMARY:
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POSITION INFO:

JOB DESCRIPTION:

To manage and coordinate inland freight forwarding operations for exports, including cross-border logistics control, truck fleet management, coordination with clearing agents and warehouse service providers, file keeping, and daily operational management.

Main Duties and Responsibilities:

Operational Management

• Oversee and manage inland freight forwarding operations for export shipments, ensuring timely and efficient movement of goods.
• Coordinate and manage the truck fleet, including scheduling, maintenance, and route planning.
• Work with clearing agents to facilitate customs clearance and ensure compliance with regulations.
• Collaborate with warehouse service providers to ensure proper handling, storage, and dispatch of export goods.
• Maintain accurate and up-to-date records of all operational activities, shipments, and documentation.

Customer Service

• Provide exceptional customer service by addressing and resolving client inquiries, issues, and concerns related to export shipments.
• Communicate with clients to provide updates on shipment status and resolve any operational challenges.
• Develop and maintain strong relationships with clients to ensure high levels of satisfaction.

Communication

• Serve as the primary point of contact between the company, clients, clearing agents, warehouse providers, and truck fleet operators.
• Ensure effective communication and coordination among all parties involved in the export inland freight forwarding process.
• Report to the Project Manager on daily operational activities, performance metrics, and any issues affecting logistics.

Reporting

• Prepare and submit regular reports on export inland freight forwarding operations, fleet management, shipment statuses, and client interactions.
• Monitor and analyze performance metrics related to export operations and fleet management.
• Maintain comprehensive files and documentation related to all operational activities and transactions.

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