SUMMARY:
Role Purpose: To oversee and manage the full export process for both sea and air freight shipments, ensuring compliance, efficiency, and excellent client service.
POSITION INFO:
Key Responsibilities: Coordinate endâtoâend export operations for sea and air freight. Prepare and process export documentation (Bills of Lading, Air Waybills, Certificates of Origin, customs declarations, etc.). Liaise with shipping lines, airlines, agents, transporters, and clients to arrange bookings, collections, and deliveries. Monitor shipments, track progress, and provide proactive updates to clients. Ensure compliance with Incoterms, customs regulations, and international trade procedures. Manage costings, invoicing, and accurate file administration using logistics systems. Negotiate carrier rates when required. Resolve operational issues, delays, or documentation discrepancies quickly. Build and maintain strong client relationships through clear communication and problemâsolving. Requirements: 3-5 years' experience in export logistics (sea and air freight). Strong knowledge of Incoterms, customs clearance, and international trade procedures. Proficiency in logistics systems (CargoWise, ShipShape or similar) and MS Office (Excel, Outlook essential). Excellent organizational skills with strong attention to detail. Effective communication, negotiation, and client service skills. Personal Attributes: Proactive and solutionsâdriven. Team player with a collaborative mindset. Able to thrive in a fastâpaced, highâvolume environment.
