External Sales Consultant

Plastic pool cover manufacturer is seeking to employ a strong Internal/External Sales Executive who will grow the existing database of clients.

The Internal Sales Executive is responsible for maintaining and developing their own customer portfolio, with a keen focus on account management, in order to capitalize on customer relationships, follow up leads and maximize the potential for growth of the business.

Customer Service:

• Ensure the service provided to current customers is to a high standard
• Develop a key account management concept for relevant customers and ensure that they are contacted on a regular basis
• Provide advice and guidance to customers in the correct selection of products or services for projects
• Assist in the process to obtain feedback on a regular basis Manage customer complaints in a timely and professional manner

Sales:

• Oversee the day to day running of external orders and enquiries received, including logging enquiries, updating, amending, managing entries to reflect current status
• Process orders received
• Liaise with operations and logistics to ensure all orders are delivered on schedule Maintain the customer relationship management system
• Ensure that the product/service offering is maximized to existing customers and that cross selling is attempted
• Achieve agreed targets for cold calling in order to increase revenue Assist with maintenance and further development of the sales and marketing plan, to develop the customer base
• Contribute towards the continued development of sales/marketing literature Administration
• Plan and organize on a daily basis to ensure that all calls are properly logged ready for follow up, and that a weekly sales plan with priorities, goals and achievements can then be formulated.

Distributing orders to operations:

Key measures & targets:

• Manage a customer portfolio in an ever changing environment, with a focus on cross selling the whole range of products/services
• Build a pipeline of opportunities in CRM for new business, negotiate and close those sales opportunities to ensure sales targets are met
• Ensure customer feedback is sought and captured on a timely basis

Essential requirements:

• Sales experience
• Experience working within a busy sales team/environment
• Ability to juggle a number of projects and activities, with meticulous organization skills and ability to prioritize to deliver results
• Commercial awareness
• Previous use of a sales order processing system
• Self-motivated, and ambitious with high standards
• Team player that can help motivate and inspire work colleagues to deliver the same standards, and instill a desire to achieve

Company objectives:

• Excellent communicator written and verbal, with both internal and external customers Ability to network at exhibitions, customer events etc.
• Desirable Previous experience in dealing with customers in customer service, sales position

Requirements:

• Matric
• Fluent in English and Afrikaans
• Strong communication skills
• Hunter skills and ability - ability to hunt for business development