eCPD® Coordinator

SUMMARY:
Our client in the educational industry has a vacancy for a eCPD® Coordinator to support their accredited digital CPD platform. This role will be responsible for processing payments, supporting users, coordinating course uploads, and ensuring compliance with HPCSA/HPCNA accreditation processes.

POSITION INFO:
Responsibilities:

• Process and verify CPD user payments (proof of payment, CRM transactions)
• Respond to client queries via Freshdesk and telephone (Level 1 Helpdesk)
• Upload, test, and manage CPD courses, webinars, and reading materials
• Coordinate with internal editors and external contributors for content delivery
• Submission of CPD points weekly to the accreditation bodies
• Submit and track HPCSA and HPCNA accreditations
• Maintain SOPs and assist with platform upgrades and bug testing
• Generate monthly reports and CPD compliance stats
• Support eCPD sponsorship clients with account management and user access

• Matric / Grade 12 (a Diploma/Certificate would be an advantage)
• Minimum of 2 years experience in administration, client support or platform coordination.
• Strong communication skills - both written and verbal
• Excellent English (read, write, understand, and speak) Afrikaans is an advantage.
• Excellent MS Office skills (especially in MS Word, Excel, and Outlook)
• Highly organised and self-motivated, with strong time-management skills.
• Able to work independently.
• Experience with Moodle, CRM or Freshdesk systems advantageous.
• Familiarity with HPCSA/HPCNA CPD accreditation processes advantageous.
• Prior work in education, healthcare, or publishing sectors advantageous.