SUMMARY:
DUTIES & RESPONSIBILITIES:
- Staff Management (Training, Performance & Appraisals, Client
Service, Policies & Procedures, SOP’s)
- Development & Implementation of Food & Beverage Procedures
- Able to achieve targets
- Equipment and Stock control
- Design, Implement and Manage Shift Schedules for staff
- Establish Food & Beverage budgets and financial goals
- Monitor operations and ensure compliance with health, safety and hygiene industry standards
- Accounting (Cash Flow, Bank Deposits, Budget, General Financial Statements)
- Respond to client inquiries and/or complaints
- Develop & Implement marketing strategies
- Be able to work in a remote area
- Adherence to all company practices
- Managing food and beverage operations within budget and to the highest
standards - Identify customers’ needs and respond proactively to all their concerns
- Lead F&B team by attracting, recruiting, training and appraising talented personnel
- Establish targets, KPI’s, schedules, policies and procedures
POSITION INFO:
REQUIREMENTS: - 3 to 5 years' experience in Managing a fully operational F&B Department in a 4- or 5-star Hotel\/Lodge environment - Tertiary qualification will be beneficial - Matric - Good command of the English language - Basic Financial Understanding - Advanced understanding of cost of sales & profit margins - Working knowledge of stock controls - Banqueting & Conferencing Experience - Excellent \"Attention to detail\" awareness - Ability to organize and run promotions and events - Good Computer skills in MS Office (Word, Excel & Outlook) - ADVANCED knowledge of POS, Stock & PMS systems - APEX\/NEBULA & PlusPoint, OPERA & Symphony will be beneficial - Ability to write weekly and monthly reports - Excellent time management skills combined with a hands-on approach - Reliable, Ethical, Confidentiality driven, Motivated, Sales Orientated, Honest, Passionate about F&B - Ability to manage a Food & Beverage Department as a business unit. - Staff Training - Valid RSA Drivers licence - Valid RSA ID - Excellent Track Record with at least 2 years in each position - Well-spoken and presentable - Be guest-centric ensuring great experiences - Innovative and creative - To drive hospitality at the Lodge to new levels - Relationship building, with staff, guests, the community, the industry (agents and other lodges) - Must be able to cope under pressure to meet guests needs - Good interpersonal skills and communication with staff and guests - Attention to detail - Diligence and self-motivation to meet deadlines - Willingness\/ability to share information and teach and inspire others SYSTEM REQUIREMENTS - Proficient in Microsoft Office, especially with Good to Advanced Excel Skills - Good working knowledge \/ understanding of Hospitality PMS system - Opera and Symphony would be a bonus MINIMUM EXPERIENCE & REQUIREMENTS - Applicants must have at least 10 years of experience in a related field with a solid track record working in a similar role within the Hospitality Industry. - Matric is a minimum requirement, but a further qualification is a bonus. - Valid RSA ID - Valid RSA Driver's license
