FOH Duty Manager | Birkenhead House

Recruiter:

The Royal Portfolio

Job Ref:

2777860253

Date posted:

Tuesday, September 2, 2025

Location:

Hermanus, South Africa

SUMMARY:
-

POSITION INFO:

The Front of House Duty Manager at Birkenhead House manages and controls the daily operations of the hotel and restaurant. They ensure that all operations run smoothly, and that the standards of the Royal Portfolio are met in order to contribute to the purpose of the company – "To give our guests a complete experience and a perfect stay".

MAIN DUTIES & RESPONSIBILITIES

Communicate effectively throughout the hotel. Ensure all departments are aware of guest needs, changes and requirements
Conduct site inspections when on duty
Host guests during their stay
Ensure the hotel is set up accordingly on a daily basis
Report incidents to the correct channels
Ensure the hotel follows cleanliness, health and safety protocols
Assist reception with check in and departures when needed
Make sure SOP’s are followed
Ensure that the team lives, breathes and embraces the company's vision, purpose & values

REQUIREMENTS, QUALIFICATIONS & EXPECTATIONS

Tertiary qualification in Hospitality Management preferred
Minimum 3 years’ experience in a luxury 5* establishment (required)
2 years’ Food & Beverage experience (preferred)
2 years’ Housekeeping experience (preferred)
A basic understanding of Maintenance
Strong knowledge of Hermanus and the Overberg area as well as other properties, activities and venues in the region
Strong systems experience - EasiPOS, Opera (PMS), Microsoft Office
Strong communication skills
Ability to think on your feet and come up with solutions
A positive attitude
Be able to deal with and handle conflict
High level of guest experience
Team player

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio. South African citizenship is advantageous.
A valid work permit is essential if you are not in possession of a South African ID document.
Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.

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