SUMMARY:
FOH, Service, Manager, Mixologist,
POSITION INFO:
HIGH END LUXURY 5 * SAFARI LODGE IN THE GREATER KRUGER FOH \/ Service Manager \/ Mixologist Location: Limpopo, South Africa Job Type: Permanent, Full-Time Primary Industry: Travel, Leisure, Tourism and Hospitality Secondary Industry: Travel, Leisure, Tourism and Hospitality Job Description The role of FOH \/ Service Manager \/ Mixologist combines leadership of front-of-house operations with expert mixology skills to deliver an exceptional guest experience within a hospitality setting. The successful candidate manages daily service activities, oversees customer relations, and ensures the smooth running of the service team. This position requires a strong focus on quality, guest satisfaction, and operational efficiency, alongside the creation and delivery of innovative beverage offerings. Key Duties and Responsibilities Lead and coordinate front-of-house operations to provide outstanding service standards and maintain a welcoming environment for guests. Manage and mentor service staff, ensuring adherence to service protocols and promoting continuous professional development. Oversee guest relations, promptly resolving any service issues or complaints to maintain high levels of customer satisfaction. Design, prepare and serve a variety of beverages, including cocktails, ensuring consistency, quality, and creativity in all mixology offerings. Maintain an up-to-date knowledge of beverage trends, sourcing ingredients and equipment to support innovative drink menus. Monitor inventory levels of bar supplies and liaise with suppliers to ensure timely procurement while controlling costs. Implement and maintain health, safety and hygiene standards in compliance with relevant legislation and organisational policies. Collaborate with other departments, including kitchen and events teams, to coordinate service delivery and enhance guest experience. Prepare and manage daily reports on sales, stock levels and staff performance. Contribute to the development and execution of marketing initiatives aimed at promoting the bar and front-of-house services. Required Qualifications Relevant qualification in hospitality management, service management or mixology from a recognised institution. Certification in responsible alcohol service and health and safety compliance. Education Completion of secondary education is essential. Further education in hospitality or mixology is highly desirable. Experience Minimum of three years' experience in a front-of-house supervisory or management role within the hospitality industry. Proven experience as a mixologist, demonstrating creativity and technical skill in cocktail preparation. Experience managing teams and delivering excellent customer service under pressure. Must have worked in remote luxury 5 star lodge prior. Knowledge and Skills Strong leadership and team management abilities. Excellent communication and interpersonal skills. In-depth knowledge of beverage products, cocktail recipes and bar operations. Ability to work effectively in a fast-paced, guest-focused environment. Organisational skills with attention to detail and ability to manage multiple priorities. Proficient in stock control and inventory management. Competent in using point-of-sale systems and hospitality management software. Commitment to upholding health and safety standards. Preferred Qualifications Additional certifications in advanced mixology or beverage management. Experience working within the travel, leisure or tourism sectors. Knowledge of local and international beverage trends and customer preferences. Multilingual abilities are advantageous. Working Conditions Full-time role requiring flexibility to work evenings, weekends and public holidays as necessary. (6weeks on 2 weeks off) Work takes place primarily in a bar and restaurant environment within the travel and leisure sector. Role involves standing for extended periods and handling manual tasks associated with beverage preparation and service. Exposure to busy and sometimes high-pressure hospitality settings. Compliance with local health and safety regulations is mandatory.
