FRAUD RESEARCH ANALYST

SUMMARY:
FRAUD RESEARCH ANALYST

POSITION INFO:

• Bachelor’s degree in English, Journalism, Communication or related field
• Business Analytics Report Writing
• Experience in fraud related position in banking/financial services industry
• Expert in MS Office Suite and Report Development Tools
• Excellent communication (written, oral) and interpersonal skills
• Compliance, Risk and Legislation
• Organise and manage multiple tasks
• Work autonomously and in teams

EXPERIENCE (INCLUDING RELEVANT SECTOR SPECIFIC EXPERIENCE)

• Extensive knowledge of emerging issues and best practices pertaining to fraud prevention, detection, and investigation
• 3-5 years’ related experience
• Proven work experience as a Fraud BI Writer or similar role
• Portfolio of published articles
• Experience doing research using multiple sources
• Familiarity with web publications, Content Management Systems and Report Builders (e.g. WordPress Qlick)

Framing, positioning and presenting intelligence derived from the transactional fraud profiling and detection system is one of the core functions of the Fraud Research Analyst.  The ideal candidate will be able to create, design and maintain a variety of anti-fraud content across a variety of channels that targets fraud managers, system users, C-Suite and industry Stakeholders in an effort to drive utilisation of the TFM service but also provide greater insights into the fraud landscape of South Africa’s payment system.  A proven track record producing data based pieces that engage business leaders and tech savvy readers is a requirement.On the one hand, the position demands a high level of creativity, analytical skills and a good understanding of what makes a story compelling but on the other hand you will be required to write in plain English for system users of all levels to understand and follow.  A good percentage of your time will be spent on fraud specific related research that will support the growth and enhancement of the service both locally and cross border. 

You will:

• Collaborate with in-house fraud data scientists to build use cases and cases studies reflecting current trends, statistical and alert analysis that has a bank and industry view
• Through research, engagements and tracking, work closely with in-house fraud data scientists to establish and build proactive relevant rule sets stemming from global / local origins that may impact the South African market
• Work closely with the marketing and content department to develop, research and write data orientated white papers, articles, blogs and reports with dynamic info graphics reflecting themes, trends and topics related to on-line payments and fraud
• Collaborate with in-house design team to develop compelling visuals to support all forms of documentation and dashboard design
• Develop training and practise materials for on-line learning
• Develop material for user specific groups and on-line portal blogs
• The successful candidate will be detail-oriented and committed to meeting tight deadlines.
• Key stakeholders the Fraud Research Analyst will engage with are:
• Fraud Team (Business Owner, Analytics and Detection Team, Stakeholder Relationships)
• Internal departments (Marketing and Internal Communications)
• Service providers, Regulatory / Industries Bodies and Partners

RESPONSBILITIES
FINANCIAL MANAGEMENT

• Demonstrate cost awareness and control and report on revenue, costs and volumes where applicable

STAKEHOLDER ENGAGEMENT   

• Build, influence, and manage key stakeholder relationships (internal and external) and expectations within all direct areas of responsibility.
• Deliver high quality content and reports that generate engagement/influences direction and initiates action of target audience

DELIVERY OF BUSINESS PROCESSES/PROJECTS
STRATEGIC ALIGNMENT

• Ensure individual deliverables are aligned to BU strategy, documented, clearly understood and regularly reviewed

STRATEGIC PAYMENTS SYSTEM ENHANCEMENTS

• Provide subject matter expertise (fraud or data/technical driven) for future data driven fraud/analytics related projects for TFM

RESEARCH AND QUALITY CONTENT DEVELOPMENT

• Research, collect, collate and share information to position latest trends, direction and support national fraud strategy within local and cross border markets
• Build repository of trends and reports on which to build and analyse fraud movements locally and cross border
• Create and design quality content derived from TFM data, Industry research and engagements around thought leadership, reporting, forum themes and training topics, community blogs.
• Develop custom Bank Reporting based on analytical data and position market share and impact comparisons.

ACQUISITION OF QUALITY DATA – TECHNICAL SUPPORT

• Support material for the acquisition of quality fraud data by bridging the technical to business communication gap

THOUGHT LEADERSHIP

• Support material for the acquisition of quality fraud data by bridging the technical to business communication gap

COMPLIANCE AND RISK MANAGEMENT

• Policies and procedures: Develop, amend and implement relevant policies and procedures
• Compliance: Ensure compliance with relevant policies & procedures, regulation and legislation
• Risk: Ensure risks are reported on and mitigated

• Skills transfer and support         
• People Processes: Commitment to a fair and transparent performance management plan.
• People Development: Balanced participation in individual and team engagement sessions. Commitment and achievement in agreed career development plan     

MUST HAVE

NB! This job is now closed. You can apply for other jobs by uploading your CV.