FRAUD SOLUTIONS SPECIALIST

SUMMARY:
FRAUD SOLUTIONS SPECIALIST

POSITION INFO:

PURPOSE

The Fraud Solutions Specialist is responsible for supporting the Product Manager for Transactional Fraud Mitigation in the adoption and evolution of the service for its intended target market.  The role includes developing and maintain cross functional relationships with key Stakeholders internally to ensure the effective and efficient operational and support management fo the detection and alerting service while building targeted Industry and Customer relationships within the financial sector. 

The primary role of the Fraud Solution Specialist is the identification, evaluation and implementation of the banking industry mutual payment fraud mitigation strategies.  The role will include but is not limited to the on-boarding of Participants and training of Users on the system but also the identification and consultation with the relevant fraud, AML and assurance teams within the Participants’ environment to encourage investigations into alerts and trends being detected in order to confirm, build and mature use cases, a key output of this role that directly feeds into the development of relevant rule sets and operational processes aligned with the execution of relevant functions. The role will include the ability to identify unique Customer and mutually beneficial industry needs, establishing requirements and written motivations for its inclusion into a custom scope of work or for the optimisation, enhancement and extension of the service.  You will provide support for the development and implementation of the transactional fraud mitigation strategy and its future roadmap. 

 The position requires

• an in-depth understanding of fraud management processes and banking fraud structures
• an in-depth understanding and analyses of large transactional data sets in order to extract potential risk and prepare a plan to validate with relevant parties;
• a good knowledge of modi operandi and trends, fraud investigation workflows and prevention methodologies within the digital/electronic payments space;
• an understanding of the fraud industry regulatory landscape and reporting requirements
• a general understanding of data analytics, the ability to interpret, design relevant and insightful dashboards for reporting purposes; and
• a highly engaging and interactive personality with professional communication skills and the ability to present at industry forums, regulatory forums and C-Suite meetings.

Key stakeholders the Fraud Solutions Specialist will engage with are:

• Fraud analytics (responsible for technical delivery, data and analytics for detection services)
• Bank and financial services clients
• Industry stakeholders (including SARB, PASA, SABRIC)
• CRM, product owners and analytics function
• Internal departments such as IT Operations

Vendors and Service Providers

RESPONSBILITIES

FINANCE

FINANCIAL MANAGEMENT

• Contribute to BU budget setting by annual deadline.
• Demonstrate cost awareness and control of individual and project costs monthly.

 STAKEHOLDERS

STAKEHOLDER ENGAGEMENT

• Build, influence, manage and leverage key strategic stakeholder and industry relationships
• Deliver on agreed SLA’s

DELIVERY OF BUSINESS PROCESSES/PROJECTS

STRATEGIC ALIGNMENT

• Contribute to BU product and services strategy 

INITIATIVES/PROJECTS FOR CONTINUOUS IMPROVEMENT

• Demonstrate innovative and pioneering thinking in area of expertise and translate this into business solutions.
• Deliver client or company specific projects in line with company standards and in agreement with line manager.

 FRAUD STRATEGY

• Contribute to the development  of the fraud strategic roadmap and growth in line with company strategy
• Engage with CRM and clients to ensure that we target the correct clients for sales and adoption of products
•  Keep abreast of industry developments and trends that could benefit or cause risk to the services.

 FRAUD SERVICE QUALITY AND DELIVERY

• Ensure that client SLAs are met by maintaining appropriate internal SLAs, managing risks and service quality
• Maintain strong relationships with clients and stakeholders to understand industry requirements and ensure that fraud services are meeting those
• Engage with the wider financial services industry to raise and maintain the profile of the comapnies fraud mitigation services, to benefit the companies brand, and to ensure continued support for and utilization of the services.

 COMPLIANCE

COMPLIANCE AND RISK MANAGEMENT

• Policies and procedures:  Contribute to industry and Group/BU technical policy and procedure
• Compliance:  Comply with relevant policies & procedures, regulation and legislation
• Risk:  Meet and continually improve on risk management standards (ISO 31000) and ensure reporting and mitigation of all risks

 PEOPLE

SKILLS TRANSFER AND SUPPORT

• Contribute to a positive team culture.
• Take ownership for personal development.

 MUST HAVE

• A certification within the discipline of Fraud/AML or at least 3-5 year’s practical experience within a fraud operations or AML environment
• Business Management Degree or similar with at least 5 years’ practical experience.
• Requires ability to set and manage multiple priorities/projects.
• Strong communications skills are required, including the ability to present to and interface well with employees, customers and prospective clients.
• Must have the ability to work effectively in a team environment, across the organization, as well as work independently.
• Proven ability to exceed goals in dynamic, fast changing environment.

EXPERIENCE (INCLUDING RELEVANT SECTOR SPECIFIC EXPERIENCE)

• 5 or more years’ experience in banking fraud
• 2 or more years’ experience in data intensive industries such as banking or financial services is preferred
• Experience in fraud operations and fraud team management
• Good understanding of relevant legislation, regulations and prescripts
•  Report writing skills are required

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