FTC Hostess (Wine Lounge)

SUMMARY:
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POSITION INFO:

Delaire Graff Wine Lounge is looking for a Seasonal Hostess (fixed term contract) to join their team and be the first point of contact for our guests and ensure to provide excellent customer service and a pleasant dining experience to our guest.

Responsibilities:

• Welcome guests to the venue
• Escort guests to assigned dining or bar areas
• Manager reservations
• Provide menus and announce waiter/waitress name
• Greet guests upon their departure
• Coordinate with wait staff about available seating options
• Maintain hostess desk clean and tidy
• Cater to guests who require extra attention (e.g. children, elderly)
• Answer incoming calls and address guests’ queries
• Assist with wait staff as needed

Requirements:

• Grade 12, hospitality certificate will be a plus
• Grade 12, hospitality certificate will be a plus
• Preferably 1- 2 years previous hostess experience
• Understanding of restaurant etiquette
• Familiarity with health and safety regulations
• Experience in managing reservations
• Able to work in a team
• Demonstrable customer-service skills
• Excellent communication skills (via phone and in-person)
• Strong organizational skills with the ability to monitor the entire dining and bar area
• Availability to work within opening hours (e.g. evenings, public holidays, weekends)
• Good physical condition to walk and stand during an entire shift
• Comfortable in dealing with very distinguished clientele
• Able to handle high a pressure environment
• Must be well-presented
• Flexibility and Accountability
• Enthusiastic personality

Delaire Graff Estate is an equal opportunity employer.