SUMMARY:
Gijima is recruiting a dynamic  Facilities Manager to oversee the strategic and operational management of our Midrand Campus and regional sites. This pivotal role is responsible for ensuring world-class client experiences, seamless facilities operations, and compliance with health, safety, and smart building standards. The ideal candidate will bring strong expertise in integrated facilities management, client-centric service delivery, and sustainability initiatives, driving an environment that supports both business performance and employee well-being.

POSITION INFO:

1. Role Purpose

2. Key Responsibilities

• Client-Centric Facilities Management:
  • Champion a consistent and high-quality client experience across all facilities.
  • Ensure all client-facing spaces reflect the organisation’s brand and are optimised for comfort, functionality, and engagement.
    
    
• Facilities Operations Oversight
  • Oversee daily operations including electrical, plumbing, HVAC (Heatin, Ventilation and Air Conditing), fire safety, lifts, and general building systems.
  • Supervise maintenance schedules, preventative actions, and SLA-driven service delivery.

• People Management
  • Manage general workers, receptionists, concierge staff, and maintenance teams.
  • Drive performance, allocate responsibilities, and develop team capability aligned with service culture.

• Strategic Space and Infrastructure Planning:
  • Lead space planning, renovations, and layout design to support operational efficiency and future business needs.
    
    
• Security & Access Control
  • Oversee site security systems, personnel, and access protocols.

• Facilities Operations Over sight:
  • Oversee maintenance, security, cleaning, and reception services across all properties.
  • Implement service level agreements (SLAs) and standard operating procedures (SOPs) for seamless delivery.
    
    
• Health, Safety and Regulatory Compliance:
  • Ensure adherence to all statutory and regulatory requirements (e.g., OHS, fire safety, building codes).
  • Lead risk assessments, compliance audits, and ensure corrective actions are implemented promptly.
    
    
• Technology Integration and Smart Building Solutions:
  • Drive the adoption of facilities technologies such as Building Management Systems (BMS), digital visitor management systems, and space utilisation tools.
    
    
• Vendor and Contract Management:
  • Manage third-party service providers through performance tracking, SLA adherence, and contract optimisation.
    
    
• Sustainability and Environmental Stewardship:
  • Implement green building initiatives (e.g., energy-saving systems, water conservation, waste management). Report on environmental impact metrics and drive continuous improvement.
    
    
• Budgeting and Financial Oversight:
  • Develop, manage, and monitor the facilities budget, ensuring cost efficiency and value for money.
    
    
• Stakeholder and Executive Engagement:
  • Serve as the key facilities liaison to the GCEO and executive leadership. Present reports, risk updates, and capital investment proposals for infrastructure and workspace enhancements.
    
    
• Emergency and Business Continuity Preparedness:
  • Ensure the development and testing of emergency response and evacuation plans. Facilitate business continuity planning in relation to facilities disruptions or disasters.

3 Key Deliverables

• Client Experience Facility Strategy:
  • Strategic roadmap focused on delivering an exceptional client-facing environment.
• Monthly Facilities Performance Reports:
  • Data on service uptime, client satisfaction, space usage, safety incidents, and maintenance turnaround.
• Facilities Risk and Compliance Register:
  • Comprehensive documentation of risks, compliance gaps, audit findings, and mitigation measures.
• Vendor and SLA Performance Reports:
  • Periodic scorecards showing service quality, responsiveness, and contractual compliance.
• Energy and Sustainability Reports:
  • Energy usage dashboards, waste metrics, green building assessments, and cost-saving initiatives.
• Facilities Budget and Financial Reports:
  • Monthly forecasts, actuals, variance analysis, and cost optimisation plans.
• Capital Project Plans and Execution Reports:
  • Scopes of work, schedules, and progress for renovations, upgrades, or infrastructure development.
• Workplace Utilisation and Space Planning Outputs:
  • Visual heatmaps, desk-to-employee ratios, meeting room usage analytics, and future space plans.
• Emergency Preparedness and Safety Documentation:
  • Up-to-date policies, evacuation drills, compliance training records, and incident reports.

4 Core Competencies

• • Integrated Facilities Management (IFM): Ability to manage multiple services, contracts, and touchpoints efficiently.
  • Client Experience Strategy: Knowledge of designing and optimising environments to enhance the emotional and functional experience of clients.
  • OHS & Regulatory Compliance: Deep understanding of workplace health and safety legislation and industry best practices.
  • Facilities Technology Management: Proficiency with smart building systems, digital dashboards, and infrastructure tools (e.g., CAFM, IWMS, BMS).
  • Contract and Vendor Management: Strong skills in service-level contracting, performance tracking, and commercial negotiations.
  • Budgeting and Financial Acumen: Experience in managing OPEX and CAPEX budgets related to infrastructure and services.
    
    

• • Client Orientation: Prioritises the client experience across all interactions and environments.
  • Strategic Thinking: Develops long-term plans that align with platform growth and organisational goals.
  • Operational Agility: Responds quickly to issues and adapts facilities to changing requirements.
  • Leadership and Team Collaboration: Inspires cross-functional teams and coordinates efforts across departments.
  • Problem Solving and Decision-Making: Applies logic, experience, and judgement to resolve operational and technical challenges.
  • Communication and Influence: Presents ideas clearly to both technical and non-technical stakeholders, including executive audiences.
    
    

• • Data-Driven Facilities Decision-Making: Leverages occupancy analytics, cost data, and dashboards for planning and optimisation.
  • Digital Fluency in Smart Buildings: Uses platforms to enable remote monitoring, predictive maintenance, and service automation.
  • Automation and Integration: Familiarity with automated work orders, digital signage, touchless access, and occupancy sensors.
  • Cybersecurity Awareness: Understands risks associated with IoT-enabled infrastructure and aligns with corporate IT standards.

5 Qualifications & Experience

• • Grade 12
  • Bachelor’s degree in Facilities Management, Property Management, Engineering, or a related field

• • Postgraduate qualification in Business, Operations Management, or Client Experience

• • 8+ years in facilities or infrastructure management, with at least 3 years in a leadership role focused on client-facing environments.

• • IFMA, FMP, or CFM (Facilities Management Professional certifications)
  • OHS and Safety Compliance Certifications (e.g., ISO 45001, NOSA)

6 Role Impact and Decision Rights

• • Strategic influence on the design and operation of client-facing environments
  • Authority to oversee facilities management policies, budgets, and service-level decisions
  • Responsibility for facilities-related compliance, risk mitigation, and client experience outcomes
  • Reports directly to the GCEO with high-level visibility across the organisation

7 Key Interfaces

• • Group Executive Office
  • Corporate Services and Operations
  • Risk, Legal, and Compliance
  • HR, IT, and Security Teams.
  • Business units and platform teams

• • Facilities service providers and contractors
  • Regulatory and safety authorities
  • Real estate partners and property managers
  • Clients and third-party visitors

8 Measures of Success

• • High client satisfaction and Net Promoter Scores (NPS) related to facilities
  • Facilities uptime and operational efficiency metrics
  • Audit and regulatory compliance outcomes
  • Cost control and adherence to facilities budget
  • Effective implementation of sustainability and smart building initiatives
  • Positive feedback from executive stakeholders and business units

9 Additional Notes

• • This role requires a combination of strategic vision and operational excellence to manage a multi-site facilities environment within a dynamic, platform-driven enterprise.
  • The Manager: Facilities (Client Experience) must demonstrate strong interpersonal and leadership skills to influence cross-functional teams and external service providers.
  • The incumbent should have the ability to operate under pressure, manage multiple priorities, and deliver against tight deadlines in a fast-paced and evolving environment.
  • Occasional travel may be required to inspect regional facilities, engage with service providers, and participate in platform expansion or refurbishment projects.
  • The role contributes significantly to organisational culture by ensuring that workspaces foster productivity, collaboration, and a positive client and employee experience.