Fast Food outlet - Operations & store manager

SUMMARY:
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POSITION INFO:

Key Responsibilities

Operations & Store Management

• Open and close the store according to company procedures
• Ensure the store is fully staffed, stocked, clean, and operational at all times
• Oversee daily store performance and resolve operational issues quickly
• Maintain high standards of hygiene, food safety, and customer service

Staff Management & Supervision

• Manage a team of approximately 15 staff members across two shifts
• Create and manage staff rosters
• Supervise senior and junior staff on shift
• Handle staff discipline, attendance, and performance issues
• Train new staff and support ongoing development
• Act as the first point of escalation for staff-related matters

Cash Handling & Sales Control

• Act as senior cashier when required
• Ensure accurate cash handling, cash-ups, and daily reconciliations
• Monitor POS transactions, refunds, discounts, and voids
• Report discrepancies immediately to management
• Enforce strict cash control procedures

Administration & Reporting

• Compile and submit daily and weekly reports to:

• Procurement Officer (stock usage, shortages, requests)
• Accountant / Finance (sales, cash-ups, expenses)
• Maintain accurate records for:

• Stock received
• Stock usage
• Staff attendance
• Ensure all paperwork is completed correctly and on time

Stock & Procurement Support

• Monitor stock levels daily
• Submit clear and accurate stock requests to the Procurement Officer
• Check deliveries against invoices
• Report shortages, damages, or discrepancies immediately

Working Hours

• 5 days per week
• Shift-based:

• 6 working days
• 1 day off per week
• One weekend off a month
• Must be willing to work weekends, peak periods, and public holidays as required

Minimum Requirements

• Minimum 5 years’ experience as a Store Manager / Senior Supervisor
• Proven experience in a takeaway, fast-food, or restaurant environment
• Experience managing large teams and shift-based staff
• Strong cash handling and admin skills
• Comfortable working in a fast-paced, high-pressure environment
• Trustworthy, organised, and assertive
• Good communication and basic computer literacy

Key Competencies

• Leadership and accountability
• Attention to detail
• Conflict resolution
• Time management
• Integrity and reliability
• Hands-on problem solving