Field Service Engineer - Level 1

Recruiter:

Advanced Projects & People

Job Ref:

FSE

Date posted:

Wednesday, July 13, 2022

Location:

Johannesburg, South Africa

Salary:

Market related

JOB SUMMARY:
Onsite IT Support

JOB DESCRIPTION:

At APP we provide managed services for end user computing, ICT resourcing, project management and consultation with some of the biggest companies in South Africa, across multiple industries and verticals. A reputable client is offering a position to a Field Service Engineer Level 1 to join their dynamic team.

Duties and Responsibilities

Troubleshooting and Incident resolution with limited assistance from seniors
Understanding of incident prioritization and business impact (SLA and turnaround times)
Basic knowledge of LAN and WAN switches, fault finding on Fibre/UTP links
To effectively repair hardware and software incidents within contracted SLA and initiate 3rd party repair process
To update, resolve or close incidents and requests on the service desk system on a daily basis
To perform project related activities and tasks
To perform ad hoc activities for other service lines as required
Daily Incident Management
Capturing incidents & requests
To carry out preventative maintenance
To effectively communicate and provide feedback to key stakeholders
To maintain and improve customer satisfaction through first time incident resolution and quality service delivery
Participation in providing training to customers as required
Produce timely and detailed service reports

Qualifications and Requirements:

National Diploma in IT
2 years relevant experience
Comfortable with working shifts and overtime
Reliable own transportation
Clear criminal, credit and drug tests
Needs to be comfortable undergoing a medical examination and induction

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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