Field Service Technician

SUMMARY:
-

POSITION INFO:

Job Responsibilities: 

• Servicing client devices onsite
• Be able to perform logical troubleshooting on a wide range of client devices
• Perform IT related troubleshooting
• Perform software support including firmware, installation of devices
• Perform hardware related troubleshooting on Copiers and Printers
• Perform PM services to reduce client failure
• Ensure that calls get done within SLA once received.
• Perform Quality work including firmware updates on devices
• Ensure that preventative maintenance done as per schedule
• Manage Boot stock of toners and spares including submitting job sheets
• Ensure accuracy of boot stock
• Boot stock done monthly
• Accurately operating of the mobile app (tech connect)

Job requirements 

• Matric Certificate (Essential)
• Two-year experience in the office automation industry
• Driver’s License (Essential)
• Previous field service experience
• High Volume device experience is an advantage
• Networking and understanding software will form part of the duties
• Able to use manuals to troubleshoot as the position will often be in areas where support reception is poor
• Minimum educational, qualifications and experience that are required to perform the job competently.
• Must reside in the surrounding areas and be able to get to the client’s site on a daily basis.
• Must have experience on printer and copiers
• Good communication skills both with clients and with management
• Skills relevant to a job include education or experience & specialized training
• Time Management Ability to work independently

Please consider your application unsuccessful if you have not received a response within three weeks of applying.