Field Service Technician

SUMMARY:
Our client is seeking a Field Service Technician to perform field service duties and act as a sales representative for air compressors and vacuum equipment at customer sites.
This role offers the opportunity to manage customer relationships, drive sales, and provide hands-on technical support across diverse industrial sectors.
If you are proactive, energetic, and capable of working independently while achieving ambitious targets, this is an excellent opportunity to grow your career and make a tangible impact.

POSITION INFO:
Minimum Requirements:

• Matric.
• National Diploma in Electrical Engineering, Mechanical Engineering, Mechatronics Engineering, or completed Millwright trade.
• Experience in end-user repairs and technical knowledge of air compressors.
• Knowledge or background in medical gas installations advantageous.
• Additional experience advantageous: vacuum pumps, blowers, valves, measuring instrumentation, leak detectors, or other industrial equipment.
• Experience in selling to industrial markets such as food processing, automotive, chemical and pharmaceutical, plastics, medical, and water and wastewater sectors.
• Must have a passport (may be required to travel in Africa).

• Technically skilled and hands-on, with strong verbal and written communication.
• Professional, proactive, and results-oriented, able to work independently or as part of a team.
• Energetic, motivated, adaptable, and capable of multitasking under pressure while meeting deadlines.
• Confident, analytical, and focused on achieving objectives.

• Communicate proficiently with customers verbally and via email daily.
• Liaise with customers in a professional and courteous manner.
• Call on existing and new customers, maintaining relationships and growing business with them.
• Identify new prospects and conduct cold calls to potential customers.
• Set and pursue ambitious sales targets and generate new pump sales.
• Grow field service by procuring active service contracts.
• Track previous services completed and encourage repeat service engagements.
• Generate service repair sales for Busch workshops.
• Generate new pump sales, including spares, pumps, and systems.
• Provide on-site problem-solving.
• Install and repair vacuum pumps and systems on site.
• Develop and implement strategies in collaboration with the sales team.
• Complete weekly and monthly reports accurately and on time.
• Build relationships with key stakeholders, including technicians, engineers, maintenance managers, consultants, contractors, distributors, and end users.
• Provide accurate and consistent feedback to management.