Field Service Technician

SUMMARY:

Field Service Technician
Cape Town

Position Summary

POSITION INFO:

Qualifications and Experience

• Preference will be given to candidates with technical qualifications such as:
  • National Diploma in Electrical Engineering
  • National Diploma in Mechanical Engineering
  • National Diploma in Mechatronics Engineering
  • Qualified Millwright Trade Test
• Experience in end-user repairs and/or technical knowledge of:
  • Vacuum pumps
  • Blowers
  • Water pumps
  • Compressors
  • Valves
  • Measuring instrumentation
  • Leak detectors
  • Other industrial equipment
• Experience working within industrial sectors such as:
  • Food Processing
  • Automotive
  • Chemical and Pharmaceutical
  • Plastics
  • Medical
  • Water and Wastewater
• Valid driver's licence
• Valid passport and willingness to travel within Africa when required

Remuneration and Benefits

• Provident Fund
• Group Life Cover
• Company Bakkie
• Company Cell Phone

Key Responsibilities

• Communicate professionally with customers daily, both verbally and via email.
• Build and maintain strong relationships with existing customers.
• Identify and pursue new business opportunities through prospecting and cold calling.
• Generate new equipment, spares, service, and repair sales.
• Grow the service business by securing service contracts.
• Track previous services and proactively engage customers for future servicing requirements.
• Promote workshop repair services.
• Conduct on-site fault finding and problem-solving.
• Install, service, and repair vacuum pumps and systems at customer sites.
• Collaborate with the sales team to develop and implement growth strategies.
• Submit accurate weekly and monthly reports.
• Develop relationships with technicians, engineers, maintenance managers, consultants, contractors, distributors, and end users.
• Provide regular and accurate feedback to management.
• Ensure compliance with all safety, quality, and company procedures.

Skills and Competencies

• Afrikaans as a first language will be advantageous, as many customers prefer to communicate in Afrikaans.
• Strong technical and hands-on mechanical aptitude.
• Excellent verbal and written communication skills.
• Professional and customer-focused approach.
• Strong reporting and administrative skills.
• Ability to work independently and as part of a team.
• Deadline-driven and results-oriented.
• Strong sales and business development focus.
• Ability to multitask effectively.
• Self-motivated, proactive, and energetic.
• Strong analytical and problem-solving abilities.
• Able to work under pressure and adapt to changing circumstances.
• Independent and capable of achieving targets with minimal supervision.

Candidate Profile

• Strong communication and interpersonal skills.
• Professionalism and a customer-centric attitude.
• Excellent multitasking and organisational abilities.
• Technical proficiency with tools, equipment, and Microsoft Office applications.
• Effective problem-solving capabilities.
• High attention to detail and accuracy.
• Reliability, punctuality, and accountability.
• Adaptability in a fast-paced environment.
• A commitment to providing exceptional customer service.

Personal Attributes

• Innovative
• Energetic
• Accurate
• Self-motivated
• Deadline-driven
• Compliant
• Safety-conscious
• Professional
• Dependable