Field Service Technician

SUMMARY:

POSITION INFO:
Key Responsibilities Hardware & Software Support Install, configure, and maintain computer hardware, servers, workstations, routers, switches, and peripheral devices. Install, update, and troubleshoot operating systems and software applications. Diagnose and resolve hardware and software-related issues efficiently. Network Support Configure and support LAN\/WAN environments. Troubleshoot network connectivity issues and optimise network performance. Assist with network upgrades and infrastructure improvements. Technical Support & Troubleshooting Provide on-site support to customers and end-users. Respond to service requests and resolve technical issues. Replace faulty hardware and ensure proper integration into existing environments. Perform testing and quality checks to ensure systems meet performance standards. Documentation & Administration Maintain accurate technical documentation, including network diagrams, configurations, and SOPs. Ensure site credentials and technical records remain up to date. Document troubleshooting processes and resolutions. Team Collaboration & Mentorship Work closely with internal technical teams to resolve complex issues. Assist with implementing system improvements and upgrades. Mentor and support junior engineers through training and knowledge sharing. Travel & Emergency Support Travel regularly to customer sites as required. Participate in after-hours and emergency support when critical issues arise. Minimum Requirements Qualifications Grade 12 (Matric). Valid Driver's Licence. Diploma or Degree in Information Technology, Computer Science, Electrical\/Electronic Engineering, or a related field will be advantageous. Experience 2-5 years' experience in the office automation, IT support, field service, or technical support environment. Proven experience with on-site installations, troubleshooting, and customer support. Technical Skills Strong knowledge of computer hardware, servers, workstations, routers, switches, and peripherals. Experience with Windows and\/or Linux operating systems. Networking experience including LAN\/WAN setup, maintenance, and troubleshooting. Understanding of IT infrastructure, diagnostics, and testing procedures. Knowledge of basic IT security principles and best practices. Key Competencies Strong analytical and problem-solving skills. Excellent communication and customer service abilities. Ability to work independently and manage multiple priorities. Adaptable and comfortable working in various customer environments. Physically capable of handling hardware installations and equipment. Willingness to travel extensively and participate in standby or emergency support when required. What's in it for You? Exposure to a wide range of technologies and customer environments. Opportunity to work on diverse technical projects and infrastructure deployments. Career growth and development within a dynamic technical environment. Ongoing learning, mentorship, and professional development opportunities. Apply now! For more IT jobs, please visit \/> I also specialise in recruiting in the following: Software Development Data Engineer Data Analyst Infrastructure Architecture ... and more! If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles \/ positions. For more information contact: Sfundo Shoba Recruitment Consultant