Field Service Technician (Office Automation)

SUMMARY:
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POSITION INFO:

• Servicing client devices onsite
• Be able to perform logical troubleshooting on a wide range of client devices
• Perform IT related troubleshooting
• Perform software support including firmware, installation of devices
• Perform hardware related troubleshooting on Copiers and Printers
• Perform PM services to reduce client failure
• Ensure that calls get done within SLA once received.
• Perform Quality work including firmware updates on devices
• Ensure that preventative maintenance done as per schedule
• Manage Boot stock of toners and spares including submitting job sheets
• Ensure accuracy of boot stock
• Boot stock done monthly
• Accurately operating of the mobile app (tech connect)

Qualifications: 

• Minimum Grade 12 Qualifications
• Drivers License

Experience: 

• Two-year experience in the office automation industry
• Previous field service experience
• High Volume device experience is an advantage
• Networking and understanding software will form part of the duties
• Able to use manuals to troubleshoot as the position will often be in areas where support reception is poor
• Must have experience on printer and copiers
• Good communication skills both with clients and with management
• Skills relevant to a job include education or experience & specialized training
• Time Management Ability to work independently

Recruitment shall be done in accordance with the company's Employment Equity Plan. People living with disabilities are encouraged to apply