Field Support Technician

Recruiter:

ICT Engage

Job Ref:

Field Support Techni..

Date posted:

Wednesday, August 13, 2025

Location:

Cape Town, South Africa

Salary:

R20 000 - negotiable based on experience

SUMMARY:
Client looking for an experienced Field Support Technician within the ICT industry

POSITION INFO:

The FSE will be responsible for configuring and installing VoIP PBX systems and to provide a high level of technical support to external customers while working under minimal supervision. The focus will be to provide on-site installation as well as diagnosing and repairing exiting technical problems.

Responsibilities:

Act as primary interface to all clients to resolve problems reported
Respond to tickets on the system in a timely manner
Provide troubleshooting and technical support via remote or onsite support
Setup and install 3CX software prior to installations
Install mobile application for 3CX system
Support and maintenance of 3CX system after installation
Setup and configuration of PBX phones prior to installation
Support and maintenance of PBX phones after installation
Troubleshoot VOIP issues
Setup of gateways (PSTN, fax gateways, FXO, FXS, BRI)
Install and configure routing on ADSL and fibre lines
Setup VPN”s and port forward on routers
Make changes to routers as per clients requirements
Do preventative maintenance on routers – updates and scheduling reboots
Log onto routers to check the current configurations thereof to make sure everything is up to standard
Setup and install 3CX software on the phones and server

Requirements

A+ and N+ certification
Experience networking and PBX systems
Knowledge in structured cabling
Good communication skills
Problem solving skills
Be dependable
Have good time management skills
Demonstrate professional attributes

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