Field Support Technician

Recruiter:

ICT Engage

Job Ref:

Field Support Techni..

Date posted:

Monday, September 1, 2025

Location:

Pretoria, South Africa

Salary:

R15 000

SUMMARY:
We are seeking a dedicated and technically proficient Field Support Technician to join our client''''s dynamic IT support team.

POSITION INFO:

This role is pivotal in delivering Tier 1 and Tier 2 technical support services to our clients, both remotely and on-site. The ideal candidate will possess a strong foundation in IT support, excellent problem-solving skills, and a commitment to providing exceptional customer service.

Key Responsibilities:

Technical Support: Provide Tier 1 and Tier 2 support for hardware, software, and network issues, ensuring timely resolution both remotely and on-site.
Help Desk Management: Monitor, manage, and resolve help desk tickets efficiently, maintaining accurate records of issues and solutions.
Equipment Handling: Manage stock collections and perform installations of IT equipment at client sites.
Site Maintenance: Conduct routine maintenance and inspections at customer sites to ensure optimal system performance.
Documentation: Maintain comprehensive documentation of customer site configurations, support activities, and technical procedures.
Issue Escalation: Identify and escalate complex technical issues to Tier 3 support or management as necessary.
Additional Duties: Undertake any other reasonable tasks or projects as required to support the IT operations.

Preferred Skills & Attributes:

Technical Proficiency: Experience in Windows Desktop support environments.
Certifications: Possession of CompTIA A+ and Network+ certifications.
Software Knowledge: Familiarity with Microsoft 365 and email systems.
Communication Skills: Strong verbal and written communication abilities in both English and Afrikaans.
Licensing: Valid driver''''s license is mandatory.
Personal Attributes: Self-motivated, detail-oriented, and capable of working independently or collaboratively within a team.

Similar jobs you might be interested in:

IT Service Delivery Manager (Infrastructure)
Location: Johannesburg
Salary: 500000 Annually
Job Opportunity: it service Delivery Manager – Infrastructure Location: Parktown, Gauteng (Onsite)Contract Type: PermanentSalary: R600 000 per annum (Medical Aid & Pension inclusive) + Performance BonusClosing Date: Friday, 12 September 2025 Are you passionate about ensuring it services run seamlessly and deliver real value to the business?We are looking for an experienced it S...
2 days ago

SUPERVISOR ONLINE AND SUPPORT CENTRE
Location: Johannesburg
Salary: Market related
To manage the Telebet and Online Support centre and ensure that all policies, procedures and standards are adhered to. Ensure excellent customer engagement, as well as accurate and timeous facilitation of telephonic betting services whilst living the 4 Racing values.
1 day ago

Field Support Technician
Location: Pretoria
Salary: R15 000
We are seeking a dedicated and technically proficient Field Support Technician to join our client''''s dynamic it support team.
3 days ago

SD & EUC Graduate Intern
Location: Pretoria
Salary:
We are partnering with a leading organisation to source top-tier Graduate Interns for their service desk (SD) and End-User Computing (EUC) teams. This is an on-site, full-time opportunity in Pretoria, ideal for recent graduates who are ready to gain real-world experience across core it service areas — including Networks, desktop Support, Server Support, and service desk operations.You’...
3 days ago

IT INFRASTRUCTURE AND OPERATIONS MANAGER
Location: Pretoria
Salary: Market related
This person is responsible for maintaining and managing an organization's technology infrastructure.
3 days ago

Facilities Manager
Location: Midrand
Salary:
Gijima is recruiting a dynamic Facilities Manager to oversee the strategic and operational management of our Midrand Campus and regional sites. This pivotal role is responsible for ensuring world-class client experiences, seamless facilities operations, and compliance with health, safety, and smart building standards. The ideal candidate will bring strong expertise in integrated facilities m...
11 days ago

Recruitment Consultant
Location: Pretoria
Salary:
Step Up. Lead. Leave Your Mark.
13 days ago

Database Administrator - Woodmead (Hybrid)
Location: Johannesburg
Salary: R250 000 Annually
Job PurposeThe Database Administrator (DBA) will support the performance, availability, and security of SQL and PostgreSQL databases. The role includes assisting with implementation, configuration, maintenance, monitoring, and optimization of critical SQL Server RDBMS systems to ensure consistent performance of business applications. The DBA will also support ETL processes, reporting, backups, dis...
14 days ago

Principal Network Engineer - Contract - Hybrid - 3 days onsite
Location: Centurion
Salary: R600 - 650 per hour
Principal Network engineer - Contract - Hybrid - 3 days onsite
16 days ago

IT Administrator
Location: Johannesburg
Salary: 15500
it Administrator
16 days ago