Field Support Technician

Recruiter:

ICT Engage

Job Ref:

Field Support Techni..

Date posted:

Friday, October 17, 2025

Location:

Pretoria, South Africa

Salary:

R15 000 - R20 000 negotiable based on experience

SUMMARY:
We are seeking a dedicated and technically proficient Field Support Technician to join our client''s dynamic IT support team.

POSITION INFO:

This role is pivotal in delivering Tier 1 and Tier 2 technical support services to our clients, both remotely and on-site. The ideal candidate will possess a strong foundation in IT support, excellent problem-solving skills, and a commitment to providing exceptional customer service.

Key Responsibilities:

Technical Support: Provide Tier 1 and Tier 2 support for hardware, software, and network issues, ensuring timely resolution both remotely and on-site.
Help Desk Management: Monitor, manage, and resolve help desk tickets efficiently, maintaining accurate records of issues and solutions.
Equipment Handling: Manage stock collections and perform installations of IT equipment at client sites.
Site Maintenance: Conduct routine maintenance and inspections at customer sites to ensure optimal system performance.
Documentation: Maintain comprehensive documentation of customer site configurations, support activities, and technical procedures.
Issue Escalation: Identify and escalate complex technical issues to Tier 3 support or management as necessary.
Additional Duties: Undertake any other reasonable tasks or projects as required to support the IT operations.
Working in a Managed Service Provider environment
Managing and supporting MS 365

Preferred Skills & Attributes:

Technical Proficiency: Experience in Windows Desktop support environments.
Certifications: Possession of CompTIA A+ and Network+ certifications.
Software Knowledge: Familiarity with Microsoft 365 and email systems.
Communication Skills: Strong verbal and written communication abilities in both English and Afrikaans.
Licensing: Valid driver''s license is mandatory.
Personal Attributes: Self-motivated, detail-oriented, and capable of working independently or collaboratively within a team.

Additional Information:

Travel Requirements: Regular travel to client sites is required; candidates must be comfortable with fieldwork.
Work Schedule: Flexibility to work outside standard business hours when necessary to address critical issues.

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