Field Technician

SUMMARY:
Our client in the Office Automation industry, based in Port Elizabeth, is currently looking to add a Field Technician to their team. 

An exciting career opportunity awaits you!

POSITION INFO:
Requirements:

• Must have minimum 3 years technical experience on copiers, printers, and faxes.
• Experience in IT, digital equipment, printing, scanning, connecting MFP to network and wireless/mobile devices.
• Valid Drivers’ License and own reliable motor vehicle is essential.
• Experience in both color and B/W printers and copiers is essential.
• Must be able to communicate well with clients and co-workers.
• Must be always neat and presentable.
• Must be a team player and add value to the team.
• M-PLUS completed (minimum Network Professional).
• A+ and N+ Comptia certified will be advantageous.

• Attend to technical and software field calls within the required SLA’s.
• Setting up and delivering devices to end users.
• Setting up and linking end users for printing and scanning to devices.
• Manage cell data usage for use via the Mobile APP.
• Manage boot stock and keep boot stock within acceptable levels.
• Technical and software support to clients.
• Complete relevant calls accurately via the Mobile APP, whilst adhering to the mobile call process.
• Maintain vehicle logbook accurately.
• Meet required deadlines and work overtime when necessary.
• Attend training as and when required assuming all M-PLUS Product Training is completed in advance.
• Completing of M-PLUS/E-Learning product training courses as per time frames set.